Ayush Verma

The role is required for successful migration current ITSM setup of TechMahindra Internal IT to ServiceNow. I am also responsible for managing current ITSM setup on BMC Remedy. Presently delegated to work as a Team Lead for a team of 5 resources.

My role in this position was to implement ITSM platform applications across customer environment. The role required on-site availability at client premises. I was responsible for Development, Testing, Support and Integrations of ITSM suite applications.

The position was for an L1/L2 support engineer where I was responsible for helping US based customers in troubleshooting and implementing their ITSM solutions on a rotational 24*7 support project.