Felix Antony James
Sales
Chennai
Summary
Self-motivated and organized outside sales professional looking for a position
where extensive and diverse sales experience and skills can positively impact
sales revenue. Relevant accomplishments includes documented track record
of establishing and growing sales in new geographic territories, Proven ability
to maximize sales through establishing strong customer relationships and
consistent achievement of demanding sales goals. A resilient nature together
with a solid work ethic ensure a valuable contribution to the sales team
Overview
10
10
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Customer Support
Sutherland Global Services
01.2012 - 01.2014
- (Inbound Sales) UK, US and Canada process
- McAfee Premium Support
- Always been on top of the performance table
- Won Platinum Award four consecutive quarters.
Senior Support Specialist
Standard Chartered Bank
03.2014 - 04.2017
- Calling customers and convincing them to avail Easy Cash, Balance Transfer, Equated payment plan (EPP) and Full Balance Conversion (FBC) call requests on a daily bas Advising customers on Credit Card Activation
- ILOE (Insurance) Validating the request form before submission and processing the request and moving it to the checker team and processing the request to the operations team
- Following up with the operation team in case any discrepancy or customer dependency to close the sales
- Helped in achieving the individual pre-defined target on monthly basis up to 1.8million Excellent verbal and communication skills
- Capable of handling sales pressure while achieving targets consistently
- Responsible for making calls and achieving committed numbers
- Ensuring adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed on calls
- Maintaining quality score to be always above the given target of 95%
- Responsible in training the new hires and assisting the team if required on escalation calls
- Target specific, always provide best to achieve the numbers
- Performing Root Cause Analysis on identified defects to improve process, Sales and customer experience performance
- Ensure quality and professionalism is always balanced in customer relationship
- Utilised multiple marketing strategies to improve profitability.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Sold cards & loans to new and established customers.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
Senior Sales Officer
Noor Islamic Bank
Mamzar
04.2017 - 06.2020
- Portfolio Cross Sell team (Product: Credit Card) Noor Islamic- Bank - UAE –Dubai
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Monitored key business risks and established risk management procedures.
Senior Sales Executive
Foodhub LLC
Chennai
01.2021 - Current
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Always been a top performer, won the best performer award for all the quarters.
- Been to South Africa on a business trip to train the new hires. Knowledge Sharing and process updates.
- Moved to the special projects called Early Life (Pilot Badge)
- Trained the new hires in FLORIDA, USA
Education
SSC - undefined
Don Bosco Higher Secondary School
undefined
HSE - Don Bosco Higher Secondary School
B.Sc - Computer Science And Programming
Madras University
Jayagovind Hari Gopal Agarsen College 06.2003 - 06.2006
Skills
Soft spoken, debonair and disciplinedundefined
Certification
Date of Birth : 25th July 1985
Timeline
Senior Sales Executive
Foodhub LLC
01.2021 - Current
Senior Sales Officer
Noor Islamic Bank
04.2017 - 06.2020
Senior Support Specialist
Standard Chartered Bank
03.2014 - 04.2017
Customer Support
Sutherland Global Services
01.2012 - 01.2014
B.Sc - Computer Science And Programming
Madras University
06.2003 - 06.2006
SSC - undefined
Don Bosco Higher Secondary School
undefined
HSE - Don Bosco Higher Secondary School
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