Hi, I’m
FINNEY GEORGE PHILIP
Pune,MH
Summary
Quality-driven and improvement-focused professional with 11+ years of experience in the US P&C insurance industry, currently employed as a Quality Specialist at Allstate. I consistently apply Lean methodologies, Process Excellence tools, and Continuous Improvement practices in day-to-day operations to drive measurable results. My background spans Quality Assurance, Process Training, and Operations, with a strong record of optimizing workflows, reducing defects, and elevating process maturity.
Overview
12
years of professional experience
1
Certification
Work History
Allstate
Quality Specialist
02.2015 - Current
Job overview
- Value Stream Mapping (VSM): Mapped end-to-end insurance support processes to identify bottlenecks and enable workflow redesign and automation.
- Lean Six Sigma Implementation: Led multiple RCPS initiatives to eliminate inefficiencies, resulting in $120K+ in annual cost savings.
- Failure Mode and Effects Analysis (FMEA): Developed comprehensive risk assessments, minimizing critical errors and boosting quality scores.
- SIPOC & Swimlane Diagrams: Standardized complex workflows for cross-team alignment and operational transparency.
- Root Cause Analysis (RCA): Used 5 Whys and Fishbone methodologies to resolve recurring issues through targeted corrective actions.
- Quality Control Checks: Conducted regular audits using defined QC parameters and sampling models to ensure high data integrity.
- Insight Generation: Leveraged audit findings to uncover trends and deliver actionable insights for business improvements.
- SOP Governance: Designed and updated SOPs to streamline execution, enable audit readiness, and ensure process consistency.
- Data-Driven Decision Making: Monitored quality metrics to identify performance trends and championed improvement plans in collaboration with SMEs and team leads.
- Cross-functional Quality Integration: Worked closely with Ops and Training teams to embed quality checkpoints and reduce variation.
GALLAGHER OPERATIONS SUPPORT SERVICES PVT. LTD
Associate
05.2013 - 02.2015
Job overview
- Spot Awards: Recognized twice for quickly mastering processes, efficiently managing team tasks, and consistently achieving high targets during peak workloads.
- Alpine Climber Award: Honored twice for exceptional performance, consistently exceeding team targets, and achieving the highest productivity while training new team members.
- Process Expansion: Successfully increased indexing process volumes by 100% through process optimization and expertise.
Education
University of Pune
Master from Business Administration
01.2013
Pandit Ravi Shankar Shukla University
Bachelors of Administration from Commerce
01.2011
Skills
- Value Stream Mapping (VSM)
- Lean Six Sigma Implementation
- Failure Mode and Effects Analysis (FMEA)
- SIPOC & Swimlane Diagrams
- Root Cause Analysis (RCA)
- Quality Control Checks
- Insight Generation
- SOP Governance
- Data-Driven Decision Making
- Cross-functional Quality Integration
- Quality Control & Audit Frameworks
- Root Cause Analysis (RCA) & CAPA
- Process Mapping (SIPOC, VSM, Swimlane)
- Continuous Improvement (CI)
- Operational Excellence in Claims
- Training & Capability Building
- Stakeholder Collaboration & SOP Governance
- FMEA
- P&C Insurance Domain Expertise
- Performance Dashboards & Reporting
- Office Productivity: Microsoft Office Suite
- Process & Visualization: Microsoft Visio, Mural, Drawio, IBM Blueworks
- Data & Analytics: Tableau, Power BI
- Automation: Power Automate
- Project Management & Workflow: Jira, SAP BO
Certification
- Certified FMEA Specialist, AIGPE, 2025
- Certificate in Tableau Desktop, ETL Hive, 2018
- Certified Associate in Project Management, Master of Project Academy, 2017
- Certificate in Associate in Claims (AIC 300), The Institutes, 2023
- Certified Process Mapping Specialist, AIGPE, 2025
- Certified Scrum Master, Scrum Alliance, 2024
Accomplishments
- Mountain Mover Award - Recognized for exceptional support in the CLD process and for implementing significant process improvements.
- Best Trainee Award - Awarded during the transition from ASPL, Pune for outstanding performance.
- Star of the Month - Received Star of the Month in October 2015 and April 2017 at ASPL, Pune.
- Performer of the Month - Awarded Performer of the Month for March 2016 at ASPL, Pune.
- First Prize Winner - Won first prize in the Greeting Card Competition at ASPL, Pune.
- CSR Initiatives - Successfully organized and led impactful CSR activities, including a blood donation camp and cloth collection drive, enhancing community engagement.
Personal Information
Title: Quality Specialist
Timeline
Quality Specialist
Allstate
02.2015 - Current
Associate
GALLAGHER OPERATIONS SUPPORT SERVICES PVT. LTD
05.2013 - 02.2015
University of Pune
Master from Business Administration
Pandit Ravi Shankar Shukla University
Bachelors of Administration from Commerce