Finu v m
it support engineer
kozhikode,kerala
Summary
Dynamic IT Support Engineer with a proven track record at Santhi Hospital, enhancing system performance through proactive maintenance and effective troubleshooting. Skilled in software installation and network management, I excel in delivering exceptional technical support and fostering user satisfaction, ensuring seamless operations and timely resolutions.
Overview
1
1
year of professional experience
Work History
IT Support Engineer
Santhi Hospital
01.2025 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
Data Analyst Intern
Corpus Datahub
09.2024 - 01.2025
- Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.
Education
BTech. Computer Science Engineering And Technology -
RADHA GOVIND UNIVERSITY
Ramgarh, Jharkhand, India 04.2001 -
12th Grade
Ghss Karuvanpoyil
Karuvanpoyil,kozhikode03-2019
10th Grade
Pleasent English School
Ommessery,kozhikode03-2017
Skills
Software installation
Network troubleshooting
Application support
VPN configuration
Operating systems
Technical support
Active directory
Firewall management
Databases & Data Management
Help desk support
Timeline
IT Support Engineer
Santhi Hospital
01.2025 - Current
Data Analyst Intern
Corpus Datahub
09.2024 - 01.2025
BTech. Computer Science Engineering And Technology -
RADHA GOVIND UNIVERSITY
04.2001 -
12th Grade
Ghss Karuvanpoyil
10th Grade
Pleasent English School
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