Firdouse Khan
Reservation Executive
Chennai
Summary
02 Years of rich and extensive experience in the airline and travel industry driven by a results-focused approach, I leveraged my expertise in trade/corporate travel management and interpersonal skills to streamline operations, enhancing sales revenue and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Reservation and Ticketing Executive
Oman Air (GSA)
CHENNAI
04.2023 - Current
- Handing reservations and ticketing – walk in / issuance and reissuance / refunds etc.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Enhanced revenue generation with upselling of additional services and products during ticket bookings.
- Supporting trade partners – pre and post ticketing (in emails and phone calls).
- Managed high call volumes, prioritizing tasks effectively to meet deadlines while maintaining excellent customer service standards.
- Analyzing and developing daily flown revenue reports in excel and other associated tools – local currency / Corporate sale and other POS - India
- Pre-flight checks – flight schedule change/inventory abuse/special handling guests.
- Handling stretcher/MEDA guests traveling on day to basis – liaising with HO.
- Groups handling – Umrah/Hajj/Holyland/Europe tour and other movements.
- Established rapport with clients, fostering long-term relationships and generating repeat business.
- Rapid acknowledgment to guest’s emails and phone calls to magnify the reputation of the company in terms of new and incremental business.
Ticketing Executive
Safiya Travels pvt ltd
CHENNAI
08.2022 - 04.2023
- Handled international & domestic ticket for corporate / retail / walk in customers.
- Issuing & reissuing tickets, issuing EMDs for group deposits and date change penalties, processing refunds etc
- Handled group booking requests dealt with complicated customer itineraries and route building.
- Enhanced revenue generation with upselling of additional services and products during ticket bookings.
- Established rapport with clients, fostering long-term relationships and generating repeat business.
- Ensured seamless travel experiences for clients by coordinating necessary arrangements such as accommodations, transportation, and special requests.
- Managed high call volumes, prioritizing tasks effectively to meet deadlines while maintaining excellent customer service standards.
- Improved customer satisfaction by efficiently managing ticketing inquiries and providing accurate information.
- Coordinated with other departments to ensure seamless integration of ticketing services with other aspects of travel planning, such as itinerary creation and destination recommendations.
- Provided exceptional customer service by assisting clients in selecting optimal travel options based on their preferences.
- Self-motivated; able to set effective priorities and implement decisions to achieve immediate and long term goals and meet operational deadlines.
Education
MBA - Finance Management - Pursuing Final Year
University of Madras
Chennai, India 04.2001 -
IATA/UFTAA Foundation And EBT Course -
Institute of Airline And Travel Agencies
Chennai, India 04.2001 -
Bachelor of Commerce -
The New College
Chennai, India 04.2001 -
High School Diploma -
Anaikar Matriculation Higher Secondary School
Chennai, India 04.2001 -
Skills
Microsoft office
Interpersonal Skills
Ticketing systems
Customer Relations
Team Player
Administrative Skills
Problem Resolution
Operations Management
Time Management
Multitasking abilities
Collaborative mindset
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Reservation and Ticketing Executive
Oman Air (GSA)
04.2023 - Current
Ticketing Executive
Safiya Travels pvt ltd
08.2022 - 04.2023
MBA - Finance Management - Pursuing Final Year
University of Madras
04.2001 -
IATA/UFTAA Foundation And EBT Course -
Institute of Airline And Travel Agencies
04.2001 -
Bachelor of Commerce -
The New College
04.2001 -
High School Diploma -
Anaikar Matriculation Higher Secondary School
04.2001 -
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