G. MOHAN KUMAR
Madurai
Summary
- Accomplished Territory Service Engineer with a proven track record at TVS Motor Company, adept in MS Office and appointment management. Excelled in enhancing dealer performance metrics and customer satisfaction, achieving significant service request resolutions. Skilled in both technical and soft skills, including effective coordination and safety procedures, ensuring operational excellence and team training.
- Detailed Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Territory Service Engineer
TVS Motor Copany
Madurai
08.2024 - Current
- Dealer-wise WM's key KPI status.
- Review meeting with WM, Service Advisor, and CCEs (in-person). Tracking of lead indicators (appointment creation, conversion, contribution, PSF contact, D2S recovery, manpower adequacy, etc.).
- Manpower Availability / training / attrition (reference QLQD)
CCEs have appointment contribution < 30% - (Contact %, Appointment / conversion, CCE skill) - Audit WS on labor charge (check for any overcharge), zero parts billing JC.
- Spare parts in charge are placing VOR without funding.
- The dealer is not using the DMS for the parts business.
- TGR promotion by SA and CCE, WM’s involvement in process adherence.
- Improving the usage of the escalation matrix by WM and TM for regular audits.
- Breakthrough WM's involvement in Kaizen practice.
- Breakthrough: Execute DOE and scale up the pilot project with Delta evaluation.
- Resolved customer service requests within the given time frame.
- Coordinated shutdowns and turnarounds for major maintenance activities, minimizing operational impact.
Key Accounts Manager
ABT Industries LTD
Madurai
04.2023 - 07.2024
Senior Executive Engineer
Caplin Steriles Ltd.
Chennai
12.2022 - 03.2023
Advisor/ PDI Incharge
ABT Industries LTD
Madurai
07.2018 - 11.2022
Education
MBA - Human Resources Management
Anna University
Chennai12-2024
B.E. - Mechanical Engineering
Sethu Institute of Technology
01.2016
Higher Secondary -
CEOA Matric Higher Secondary School
01.2012
SSLC -
Kendriya Vidyalaya Madurai
01.2010
Skills
- MS office
- C
- C
- AUTOCAD
- Safety procedures
- Appointment management
- Appropriate tool selection
Projectsachievements
- Designed 'Mini Bike' and have won many prizes in different colleges, which has been recognized by a Tamil daily.
- Did a main project on composite material and tested its rigidity.
- Holder of 'NCC-A' certificate.
Workshopandipt
- An Active Member of Society of Automotive Engineers (SAE).
- Attended Implant training at 'TVS' Madurai.
- Attended workshop on Automobile in NIT Trichy.
Languages
- English
- Tamil
- Hindi
Hobbies and Interests
- Reading Newspapers
- Knowing things in society
Disclaimer
I hereby confirm that the above mentioned details and particulars are true to the best of my knowledge and belief.
Areas Of Interest
- Automobile Engineering
- Engine Mechanism
Personal Information
- Father's Name: V. Gubanthiran
- Date of Birth: 09/05/94
- Nationality: Indian
Timeline
Territory Service Engineer
TVS Motor Copany
08.2024 - Current
Key Accounts Manager
ABT Industries LTD
04.2023 - 07.2024
Senior Executive Engineer
Caplin Steriles Ltd.
12.2022 - 03.2023
Advisor/ PDI Incharge
ABT Industries LTD
07.2018 - 11.2022
MBA - Human Resources Management
Anna University
B.E. - Mechanical Engineering
Sethu Institute of Technology
Higher Secondary -
CEOA Matric Higher Secondary School
SSLC -
Kendriya Vidyalaya Madurai
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