G PRITEESH SAI

Experienced professional with Subject Matter Expertise in KYC and AML operations and a solid background in regulatory compliance and also a background in Electronics and Communication Engineering. Passionate about leveraging technology for enhanced processes, particularly interested in data analysis, machine learning, Compliance AML. Committed to continuous learning and innovation. Constantly looking for opportunities to lean and grow.

YODA SIMS

• S-Investigators using the Yoda SIM platform were facing challenges with newsflash updates and Yoda instruction errors, leading to confusion and delays.
• T-Our project aimed to clarify investigator queries, provide offline support, and ensure efficient assignment of queries to relevant departments.
• A-Followed the SIM working guide to resolve issues while maintaining quality and meeting SLAs. Established a communication channel for investigators to ask general queries beyond live tasks.
• R-Successfully addressed Yoda SIM queries without any quality concerns, improving clarity and support for investigators.

YODA maintenance

• S - The KYC YODA instructions require constant updates to serve as a reliable source where Investigators could access the information which is up to date and use it for investigations.
• T – To check if the YODA repository is updated and maintained
• A - I review and update the KYC instructions, making sure the content is accurate.
• R - This maintenance provide Investigators with a trusted, single source of information, improving efficiency and ensuring everyone has quick access to the latest updates at any time.

DA secret club

• S-Maintaining all the wiki pages, and in charge of updating CRGs/reference guide. T- as DA POC, I need to keep the KYC wiki pages and CRGs aligned with core SOPs and make sure all reference guides are compliant A-1. work the requests from all stakeholders to make sure the updates on the wiki pages can be aligned with all teams, 2. review all the wiki pages yearly to make sure they are all up to date, and if there's any info outdated, cut approval to update. R-All the wiki pages and reference guides are up to date, and CRGs are aligned with CO and core SOPs.

Key Amazonian to Meet (KATM)

• S - As part of the onboarding process for new GAP Advisors, it's essential to introduce key stakeholders to ensure smooth collaboration and provide guidance.
• T - I participated in the "Key Amazonian to Meet" (KATM) sessions to help new GAP Advisors understand their roles and establish key relationships.
• A - During these sessions, I engaged new hires by addressing essential questions, such as explaining my role, describing my career path, identifying how we might collaborate, and outlining the major priorities our department will tackle over the next year.
• R - This helped new GAP Advisors build valuable connections, gain insights into team dynamics, and align themselves with department priorities from the start.

Master Calibration project

S- As part of this project calibration with different stakeholders to eliminate process gaps and keep all the teams aligned

• T-Review and take actions on the tasks which act as grey areas in the SOP and leads to unsure taskoutcome.
• A-During this project,deeply analysie the Sop for grey areas and take action on the accounts to iumprove the customer expericne and keep all teams aligned
• R-Eliminate process GAP, keep all the stakeholders of KYC aligned training,quality and ops team

ACCU Canada upskill NH support 4 batches

• S-New market place launch in amazon,need to develop resources and improve the process with frequent updates
• T- Get upskilled in the cannada market place,train team members and also act as SME for New hire batches
• A- started giving process improvement ideas to streamline the process,trained NH and cross function investigators with full review and make them confident before relase into the Que,take weekly Q&A seasions and collobarte with PM and onboarding Team
• R-Successfully upskilled in cannda MP,trained the GAP team members,upskilled NH and cross function investigators to successfully complete the RAMP process

 Deep dive the delay between global SIV pass and KYC

• Amazon requires sellers to submit verification documents during the registration process. The verification workflow includes Identity and Profile Verification (IPV), Seller Identity Verification (SIV), and Know Your Customer (KYC) stages.
• Our analysis of verification workflow timelines revealed that low-risk sellers spend an average of 0.5 days between completing SIV and starting KYC verification. This delay is unexpected because low-risk sellers typically don't need to provide additional documentation. However, the current system automatically requests Additional Documents (Auto RADs) based on risk level assessment.
• This project requires collaboration with the Global Account Protection (GAP) team to: 1. Identify the root cause of delays between SIV and KYC stages 2. Analyze over 300 affected seller accounts 3. Develop solutions to optimize the verification timeline