G. Saravanan
Application Support Lead
Chennai,TN
Summary
Dedicated professional with a proven track record of effectively managing support teams to ensure high levels of customer satisfaction. Skilled in utilizing advanced problem-solving techniques to efficiently handle complex issues and foster team collaboration. Known for promoting continuous improvement and adaptability to changing needs, resulting in optimal team performance and customer satisfaction. Experienced Support Specialist with a strong focus on delivering exceptional client assistance, resolving complex issues, and achieving results through troubleshooting, communication, and conflict resolution.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Support Lead
Valuemomentum software services pvt ltd
05.2020 - Current
Application Support Team Lead
Valuemomentum Software Services Pvt Ltd
05.2020 - Current
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Evaluated emerging technologies to identify potential opportunities for enhancing application functionality and user experience.
- Reduced downtime with proactive monitoring of application health and performance.
- Managed relationships with vendors, negotiating contracts for software licensing renewals at competitive prices while maintaining strong partnerships.
- Conducted regular team meetings to review progress, address challenges, and set goals for continuous improvement.
- Achieved high levels of internal customer satisfaction through close collaboration with business units to address their specific needs and concerns.
Testing Engineer
Royal Sundaram General Insurance co. Ltd
05.2019 - 05.2020
- Constructed test environments and designed and executed test plans.
- Conducted root cause analysis for recurring issues to propose long-term solutions aimed at addressing the underlying problem.
- Enhanced collaboration between developers and testers by implementing agile methodologies throughout the testing process.
System Associate
Twin Brothers Business Services Pvt Ltd.
10.2017 - 03.2019
Quality Engineer
Avalon technologies Pvt. Ltd.
03.2015 - 08.2016
Education
BE - EEE
Indira Institute of Engineering Technology
01.2011 - 01.2014
D EEE - undefined
Jaya Polytechnic College
01.2008 - 01.2011
Higher Secondary - undefined
Government Higher Secondary School Thiruvallangadu
01.2006 - 01.2008
10th - undefined
Government Higher Secondary School Thiruvallangadu
01.2005 - 01.2006
Skills
RDBMS concepts
Single row functions
Group functions
Subqueries
Joins
DDL
DML
DCL
Views
Index
PL/SQL functions
PL/SQL procedures
SDLC
STLC
White box testing
Black box testing
Smoke testing
Functional testing
Integration testing
Writing test cases
Execution of test cases
Reviewing test cases
Adhoc testing
Compatibility testing
Exploratory testing
Regression testing
Academic Portfolio
- BE EEE, Indira Institute of Engineering Technology, Anna University, Chennai, 2011-2014, 6.2
- D EEE, Jaya Polytechnic College, Thiruninravur, 2008-2011, 80
- Higher Secondary, Government Higher Secondary School, Thiruvallangadu, 2006-2008, 64
- 10th, Government Higher Secondary School, Thiruvallangadu, 2005-2006, 61
Training Undertaken
Manual Testing, Oracle, MySQL, Core Java Training in Q-Spiders, 11/01/16, 08/31/17, The Thiruttani Co-op, Sugar Mills Ltd, Thiruvallangadu
Mobile Numbers
- 9551542343
- 9094111587
Disclaimer
I hereby declare that all the information and facts provided are true to the best of my knowledge and I will take the entire responsibility if any discrepancy is found.
Personal Information
- Blood Group: B +ve
- Date of Birth: 06/12/91
- Gender: Male
- Nationality: Indian
Playing cricket and valley ball
- Cricket – Enhances my team coordination, leadership, and strategic thinking skills.
- Volleyball – Develops quick decision-making, physical fitness, and cooperative play under pressure.
Timeline
Support Lead
Valuemomentum software services pvt ltd
05.2020 - Current
Application Support Team Lead
Valuemomentum Software Services Pvt Ltd
05.2020 - Current
Testing Engineer
Royal Sundaram General Insurance co. Ltd
05.2019 - 05.2020
System Associate
Twin Brothers Business Services Pvt Ltd.
10.2017 - 03.2019
Quality Engineer
Avalon technologies Pvt. Ltd.
03.2015 - 08.2016
BE - EEE
Indira Institute of Engineering Technology
01.2011 - 01.2014
D EEE - undefined
Jaya Polytechnic College
01.2008 - 01.2011
Higher Secondary - undefined
Government Higher Secondary School Thiruvallangadu
01.2006 - 01.2008
10th - undefined
Government Higher Secondary School Thiruvallangadu
01.2005 - 01.2006