Summary
Overview
Work History
Education
Skills
Academic Portfolio
Training Undertaken
Mobile Numbers
Disclaimer
Personal Information
Playing cricket and valley ball
Timeline
AccountManager
G. Saravanan

G. Saravanan

Application Support Lead
Chennai,TN

Summary

Dedicated professional with a proven track record of effectively managing support teams to ensure high levels of customer satisfaction. Skilled in utilizing advanced problem-solving techniques to efficiently handle complex issues and foster team collaboration. Known for promoting continuous improvement and adaptability to changing needs, resulting in optimal team performance and customer satisfaction. Experienced Support Specialist with a strong focus on delivering exceptional client assistance, resolving complex issues, and achieving results through troubleshooting, communication, and conflict resolution.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Support Lead

Valuemomentum software services pvt ltd
05.2020 - Current

Application Support Team Lead

Valuemomentum Software Services Pvt Ltd
05.2020 - Current
  • Enhanced application performance by identifying and resolving technical issues in a timely manner.
  • Evaluated emerging technologies to identify potential opportunities for enhancing application functionality and user experience.
  • Reduced downtime with proactive monitoring of application health and performance.
  • Managed relationships with vendors, negotiating contracts for software licensing renewals at competitive prices while maintaining strong partnerships.
  • Conducted regular team meetings to review progress, address challenges, and set goals for continuous improvement.
  • Achieved high levels of internal customer satisfaction through close collaboration with business units to address their specific needs and concerns.

Testing Engineer

Royal Sundaram General Insurance co. Ltd
05.2019 - 05.2020
  • Constructed test environments and designed and executed test plans.
  • Conducted root cause analysis for recurring issues to propose long-term solutions aimed at addressing the underlying problem.
  • Enhanced collaboration between developers and testers by implementing agile methodologies throughout the testing process.

System Associate

Twin Brothers Business Services Pvt Ltd.
10.2017 - 03.2019

Quality Engineer

Avalon technologies Pvt. Ltd.
03.2015 - 08.2016

Education

BE - EEE

Indira Institute of Engineering Technology
01.2011 - 2014.01

D EEE - undefined

Jaya Polytechnic College
01.2008 - 2011.01

Higher Secondary - undefined

Government Higher Secondary School Thiruvallangadu
01.2006 - 2008.01

10th - undefined

Government Higher Secondary School Thiruvallangadu
01.2005 - 2006.01

Skills

RDBMS concepts

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Academic Portfolio

  • BE EEE, Indira Institute of Engineering Technology, Anna University, Chennai, 2011-2014, 6.2
  • D EEE, Jaya Polytechnic College, Thiruninravur, 2008-2011, 80
  • Higher Secondary, Government Higher Secondary School, Thiruvallangadu, 2006-2008, 64
  • 10th, Government Higher Secondary School, Thiruvallangadu, 2005-2006, 61

Training Undertaken

Manual Testing, Oracle, MySQL, Core Java Training in Q-Spiders, 11/01/16, 08/31/17, The Thiruttani Co-op, Sugar Mills Ltd, Thiruvallangadu

Mobile Numbers

  • 9551542343
  • 9094111587

Disclaimer

I hereby declare that all the information and facts provided are true to the best of my knowledge and I will take the entire responsibility if any discrepancy is found.

Personal Information

  • Blood Group: B +ve
  • Date of Birth: 06/12/91
  • Gender: Male
  • Nationality: Indian

Playing cricket and valley ball

  • Cricket – Enhances my team coordination, leadership, and strategic thinking skills.
  • Volleyball – Develops quick decision-making, physical fitness, and cooperative play under pressure.

Timeline

Support Lead

Valuemomentum software services pvt ltd
05.2020 - Current

Application Support Team Lead

Valuemomentum Software Services Pvt Ltd
05.2020 - Current

Testing Engineer

Royal Sundaram General Insurance co. Ltd
05.2019 - 05.2020

System Associate

Twin Brothers Business Services Pvt Ltd.
10.2017 - 03.2019

Quality Engineer

Avalon technologies Pvt. Ltd.
03.2015 - 08.2016

BE - EEE

Indira Institute of Engineering Technology
01.2011 - 2014.01

D EEE - undefined

Jaya Polytechnic College
01.2008 - 2011.01

Higher Secondary - undefined

Government Higher Secondary School Thiruvallangadu
01.2006 - 2008.01

10th - undefined

Government Higher Secondary School Thiruvallangadu
01.2005 - 2006.01
G. SaravananApplication Support Lead