Gagan Arora
Gurgaon
Summary
A challenging position in an organization where I can expose my skills and knowledge in conjunction with the company’s goals and objective. A sheer will and determination, I would like to strike the zenith hierarchy of my career and execute my jobs and responsibilities given to me by my employers and seniors.
Overview
9
9
years of professional experience
Work History
Deputy Manager - Administration
PVR INOX Limited
Gurgaon
03.2022 - Current
- Taking care of travel arrangements (Air, Hotel, Cabs, Visa, Forex and Insurance) both Domestic & International
- Review and verify entire billing for payments (Travel, Cab, Courier, Telecom, & running expenses etc.)
- Organized meetings, events, conferences, workshops for staff members
- Worked with potential and non-potential escalation
- Developed and implemented new procedures to improve efficiency of the organization
- Ensured compliance with company travel policies and regulations
- Maintained records of all business trips taken by employees including flight, hotel and rental cars
- Collaborated with the accounting department on invoicing issues to corporate travels
- Coordinated with vendors to ensure best pricing for organization
- Analysed data related to airline contracts, negotiated rates, discounts and offers
- Maintained relationships with travel partners and vendors
- Experienced in using formulas, pivot tables, and macros to analyze data and create reports.
- Taking care of Lease Agreements, Renewal Agreements, AMCs and payments
- Inventory Management, stocking & ordering of all office support commodities like – Stationery, Pantry material, crockery etc
- Making Purchase order for office purchase on SAP
- Monitor costs and expenses to assist in budget preparation
- Issuance of ID Cards for New Joiner’s
- Management of Parking for employees & guest Vehicles
- Support internal and external audit activities to ensure auditors are provided with necessary information
Associate
Chartered Loan
Delhi
07.2020 - 03.2022
- Manage loan documents to ensure accuracy, compliance and timely processing while coordinating with clients and internal teams.
- Work with underwriters, legal teams and other stakeholders to facilitate the loan approval and disbursement process
- Efficiently using functions to generate reports and automate tasks.
Senior Travel Consultant
Yatra Online Limited
Gurgaon
03.2019 - 06.2020
- Managing email and telephone communications related to international and domestic flight options, offline bookings, travel insurance, and hotel reservations for B2B corporate client
- Dealing with airline directly to get the waiver/authorization on refunds
- Process the refund in clients accounts as well
- Answered queries via phone, email or face-to-face contact regarding visas, passports, currency exchange rates.
- Assisted in training new staff members in use of reservation systems and customer service techniques.
- Advised clients on visa, passport and security requirements active to assist in travel preparation and prevent complications to entry into foreign countries.
- Researched hotels and airfare options to best meet client needs and expectations.
- Managed financial transactions related to travel bookings, including invoicing and payments.
- Utilized GDS systems efficiently for booking and confirming travel plans.
Senior Travel Consultant
Onkar International Pvt Ltd.
Delhi
01.2016 - 02.2019
- Handling the process of small and medium enterprises corporate
- Handling E-Mail and calls of International and Domestic Flight options and offline bookings, Travel Insurance, Hotel Reservations for B2B corporate clients
- Worked with potential and non-potential escalation
- Dealing with airline directly to get the waiver/authorization on refunds
- Claiming refunds of Low Cost Carrier airlines on their online portal and processing the same to customer account
- Dealing with corporate clients in person interaction
Education
Graduate -
01.2016
6 Month Diploma - Ticketing Course
IITC Delhi
01.2016
12th -
CBSE board
01.2013
10th -
CBSE board
01.2011
Skills
- Strong communication skills
- Interpersonal skills
- Customer Relationship Management
- Knowledge of reservation systems
- Transaction processing
- Amadeus
- Galileo
- Customer service skills
- Problem-solving
- Ability to learn new systems
- Ability to comprehend new methods
- Root cause analysis
- Implementation of new ideas
- Confidentiality
Personal Information
- Date of Birth: 08/28/95
- Marital Status: Single
Hobbies and Interests
Travelling
Languages
- English
- Hindi
Timeline
Deputy Manager - Administration
PVR INOX Limited
03.2022 - Current
Associate
Chartered Loan
07.2020 - 03.2022
Senior Travel Consultant
Yatra Online Limited
03.2019 - 06.2020
Senior Travel Consultant
Onkar International Pvt Ltd.
01.2016 - 02.2019
Graduate -
6 Month Diploma - Ticketing Course
IITC Delhi
12th -
CBSE board
10th -
CBSE board
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