Gagan Tyagi
Greater Noida
Summary
Result oriented professional experienced with project and team management with end-to-end project understanding along with active participation in conducting training sessions and guiding team members.
Overview
9
9
years of professional experience
Work History
Team Lead
Elevate Services
04.2024 - Current
- Setting up the whole project and working on different stages of the project from inception till delivery which includes providing platform access to resources, training resources, data mining, observations, creating assignments, FLR, QC and preparing NL post working on export checks
- Providing ratings and comments related to performance of the team members
- Ensuring requirements like productivity and quality are met within the stipulated timelines
- Identified Qc’rs and built a strong team for the QC purpose
- Assessing the datasets provided to identify all uncertainties that may arise during the course of review, communicating with the client regarding those and preparing the team to deal with such scenarios
- developing full-scale project plans, resource allocation, and project timelines.
- Client Servicing: Excelled in client servicing by understanding client needs, providing tailored solutions, and maintaining strong client relationships to ensure satisfaction and successful project outcomes.
- Data Processing: Extensive experience in processing data within eDiscovery platforms, following best practices and industry standards.
- EDRM Proficiency: In-depth understanding and hands-on experience with the Electronic Discovery Reference Model (EDRM) process. Client Interaction: Adept at initiating and leading kick-off calls or high-level design calls with clients. Experienced in preparing monthly forecasting and client cost estimates.
- Platform-Specific Tasks: Competent in handling review platform-specific tasks, managing user requests, and performing database management.
- • Custom Layouts and Reports: Skilled in creating layouts, views, fields, and choice sets. Proficient in creating and executing Search Terms Reports (STRs) and managing batch sets.
- Conflict Searches and Quality Control: Experienced in creating and executing production conflict searches and performing quality control on other reviewers' work to ensure top-quality deliverables.
- • Troubleshooting and Documentation: Strong problem-solving skills, with the ability to troubleshoot issues, recommend solutions, implement them effectively, and document processes for stakeholders.
- • High-Pressure Environment: Demonstrates the ability to work efficiently in high-pressure environments under tight deadlines while maintaining exceptional attention to detail.
- • Mentorship and Training: Committed to training and mentoring junior team members, sharing knowledge and best practices in eDiscovery.
Team Lead
TransPerfect Legal Solutions
10.2023 - 03.2024
- Leading and managing the team of 10 employees
- Ensuring requirements like productivity and quality are met within the stipulated timelines
- Working as the only member from IR Management team and acting as bridge between management and team members
- Closely worked with client from Australia location and have been part of client call
- Conducting various training sessions for the deliverable process and subject/tool related training
- Identified Qc’rs and built a strong team for the QC purpose
Team Lead
Unitedlex Corporation
07.2022 - 09.2023
- Effectively managing team of more than 100 employees working on the same project led by me
- Attending client calls with senior management of the company
- Involved in day-to-day communication with client, management and team members to ensure that all client requirements are met, and reports are submitted on time
- Have been a part of various Incident response projects for different client and for different laws, i.e., GDPR, PIPEDA, FERPA, PII and PHI
- Have been preparing checklists, templates, and playbooks for purposes of training fresh and experienced associates
- Coordinating with associates with respect to performance and productivity
- Have been working closely with team while ensuring requirements like productivity and quality are met within the stipulated timelines
Team Lead
Integreon Managed Solutions
Noida
02.2022 - 07.2022
- Company Overview: Noida
- Experienced in managing projects from inception till delivery while supervising teams with more than 50 members located remotely
- Preparing checklists, templates, and playbooks for purposes of training fresh and experienced associates
- Coordinating with associates with respect to performance and productivity
- Assessing the datasets provided to identify all uncertainties that may arise during the course of review, communicating with the client regarding those and preparing the team to deal with such scenarios
- Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
- Ensuring requirements like productivity and quality are met within the stipulated timelines
- Effectively managing the utilisation, efficiency, billing hours along with accurate reporting to the management
- Noida
Senior Associate
Integreon Managed Solutions
Noida
03.2020 - 01.2022
- Company Overview: Noida
- Experienced in managing projects from inception till delivery while supervising teams with more than 100 members located remotely
- Preparing checklists, templates, and playbooks for purposes of training fresh and experienced associates
- Coordinating with associates with respect to performance and productivity
- Assessing the datasets provided to identify any and all uncertainties that may arise during the course of review, communicating with the client regarding those and preparing the team to deal with such scenarios
- Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
- Ensuring requirements like productivity and quality are met within the stipulated timelines
- Effectively managing the utilisation, efficiency, billing hours along with accurate reporting to the management
- Noida
Attorney Associate
Integreon Managed Solutions
Noida
06.2019 - 03.2020
- Company Overview: Noida
- Co-leading projects tasked with Quality Analysis, identifying strengths and weakness of team members
- Coordinating with the team regarding protocol, queries, updates, clarifications as well as productivity etc
- Noida
Temporary Associate
Integreon Managed Solutions
Noida
10.2018 - 06.2019
- Company Overview: Noida
- Fine Quality Check and First Level Reviewer, skilled at CIR subject matter
- Review of commercial contracts, lease and metadata for abstraction
- Also, part of audio reviews, privilege analysis, objective & subject coding review
- Noida
Process Associate
Genpact
Noida
08.2016 - 06.2017
- Company Overview: Noida
- Worked as Process Associate in the pension & outflow team
- Worked on projects for superannuation
- Worked on platform like Sonata and Composer
- Noida
Education
LLB -
Glocal University
01.2024
BBA - Finance
Galgotias
01.2016
XII -
Ascent International School
01.2013
X -
Government Inter College
01.2010
Skills
- E Discovery
- Project Management
- Leadership
- Relativity
- Cost Efficiency
- Resourceful
- Canopy
- Planning
- Inspiration
- Export Clean up
- Execution
- Mentorship
- Merging opportunities in Notification
- Monitoring
- Transparency
- Data Breach and Privacy
- Controlling
- Innovation
- Closing
- Accountability
- Client Satisfaction
- Multitasking
- Delegation
- Training
- Analytical Skills
- Coaching
- Client Management
- Team Management
- Excel
- Ms Word
- Ms Power Point
- Time Sensitive
- Adaptability
- Proactive Approach
- Problem Solving
- Constant learner
- Teamwork
- Flexibility
- Motivation
- Interpersonal communication
- Client services
Internship
Nuberg Engineering Ltd., Noida, Uttar Pradesh, 06/20/15, 08/05/15, 6 weeks, Studied and prepared project on finance and planning of resources and did SWOT analysis., Worked in retail industry with PUMA for 4 months in 2016.
Personal Information
Hobbies: Playing video games, Spending time with dogs, Using music as a power-booster
Languages
English
Advanced
C1
Timeline
Team Lead
Elevate Services
04.2024 - Current
Team Lead
TransPerfect Legal Solutions
10.2023 - 03.2024
Team Lead
Unitedlex Corporation
07.2022 - 09.2023
Team Lead
Integreon Managed Solutions
02.2022 - 07.2022
Senior Associate
Integreon Managed Solutions
03.2020 - 01.2022
Attorney Associate
Integreon Managed Solutions
06.2019 - 03.2020
Temporary Associate
Integreon Managed Solutions
10.2018 - 06.2019
Process Associate
Genpact
08.2016 - 06.2017
LLB -
Glocal University
BBA - Finance
Galgotias
XII -
Ascent International School
X -
Government Inter College