Gagandeep Kaur
Delhi
Summary
Resourceful Banking Customer Service Representative is known for being highly productive and efficiently completing tasks. Strong problem-solving, account management, and financial product knowledge and effective handling of customer inquiries and concerns. Excel in communication, empathy, and adaptability, ensuring customer satisfaction and loyalty. Attentive and adaptable Teacher skilled in the management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress.
Overview
11
11
years of professional experience
Work History
IENERGIZER IT SERVICES PVT LTD
Senior executive customer service
Noida
02.2024 - 07.2024
- Developed and implemented customer service strategies to improve customer satisfaction levels.
- Assisted customers with product inquiries, complaints, and technical issues.
- Resolved escalated customer service issues promptly.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Participated in departmental meetings to discuss current trends in the industry and ways to improve customer relations initiatives.
- Created and maintained customer accounts while providing exceptional service and support.
- Responded quickly to incidents reported by users via telephone calls or emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Worked with internal teams to deliver accurate information to customers and service accounts.
NIVA BUPA HEALTH INSURANCE
Relationship manager
Noida
04.2023 - 06.2023
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on timely requests.
- Coordinated with cross-functional teams to ensure successful implementation of projects.
- Participated in industry events such as conferences and tradeshows to build brand awareness among prospects.
- Developed strategies to attract new customers while retaining existing ones.
- Monitored competitor activities and evaluated their strengths and weaknesses against our own business objectives.
- Developed processes for tracking key performance indicators such as customer retention rates and overall satisfaction scores.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Developed and executed strategies for customer retention and acquisition.
ICICI BANK LTD
Senior executive customer service
Kolkata
06.2017 - 06.2022
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Analyzed financial data, trends, and market conditions to identify opportunities for increased profitability.
- Directed the development of marketing initiatives to expand customer base and increase revenue.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Established performance metrics to measure progress towards goals and objectives.
- Designed compensation structures that incentivized top performers while remaining competitive in the marketplace.
- Maintained relationships with key stakeholders such as shareholders, board members, customers, suppliers.
- Analyzed feedback from customers regarding satisfaction levels; developed action plans based on findings.
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
Home Tutor
Teacher
Kolkata
01.2014 - 05.2017
- Served as a mentor for struggling learners by offering guidance on social and emotional issues.
- Adapted teaching methods based on individual student needs, interests, abilities, and learning styles.
- Maintained accurate records of attendance, grades, assignments, and test scores.
- Prepared handouts, study materials, and other teaching aids.
- Asked key questions prompting specific student responses to assess tutoring session progress.
- Created and implemented intervention strategies or individualized education plans (IEPs).
- Coached students through challenging material with positive reinforcement and encouragement.
- Fostered a positive and encouraging learning environment to boost students' confidence and motivation.
- Motivated students using feedback and encouragement.
Education
International Baccalaureate Certified Teacher
PATHWAYS WORLD SCHOOL
Delhi07-2024
BBA - Business Administration and Management
SIKKIM MANIPAL UNIVERSITY
Kolkata12-2013
Higher Secondary Education
KHALSA ENGLISH HIGH SCHOOL
Kolkata01-2010
Secondary Education
KHALSA MODEL SENIOR SECONDARY SCHOOL
Kolkata01-2008
Skills
- Service support
- Complaint resolution
- Team building and training
- Information Gathering
- Inbound call answering
- Customer Relationship Management
- Business Analysis
- Sales strategy
- Problem-solving abilities
- Multitasking Abilities
- Marketing Management
- Adaptability
- Interactive Learning
- Time management abilities
- Empathy
- Analytical thinking
- Communication
- Reliability
- Student evaluations
- Effective listening
- Interactive teaching and learning
- Cognitive and behavioral development
- Inquiry-based learning
- Creative lesson planning
- Multiple subject teaching credential
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Accomplishments
A adaptable professional with expertise in organization, time management, and leadership, dedicated to excelling in diverse learning environments. By prioritizing these principles and strategies, I strive to create a space where students develop into confident, globally aware learners, ready to navigate and contribute to an ever-changing world.
Timeline
IENERGIZER IT SERVICES PVT LTD
Senior executive customer service
02.2024 - 07.2024
NIVA BUPA HEALTH INSURANCE
Relationship manager
04.2023 - 06.2023
ICICI BANK LTD
Senior executive customer service
06.2017 - 06.2022
Home Tutor
Teacher
01.2014 - 05.2017
International Baccalaureate Certified Teacher
PATHWAYS WORLD SCHOOL
BBA - Business Administration and Management
SIKKIM MANIPAL UNIVERSITY
Higher Secondary Education
KHALSA ENGLISH HIGH SCHOOL
Secondary Education
KHALSA MODEL SENIOR SECONDARY SCHOOL
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