Gagandeep Singh
Surrey
Summary
Dynamic Software Quality Engineer with extensive experience in the full SDLC, and client relationship management. Specialized in architecting Selenium automation frameworks and standardizing QA processes to drive operational efficiency. Proficient in Python, Java, and API testing (SOAP/REST), with a proven track record of delivering "zero-touch" regression suites, and high-quality software solutions. Detail-oriented process developer committed to measurable improvements in testing velocity and cross-functional collaboration. My background in client management allows me to translate technical requirements into robust test plans that align with business goals.
Core Competencies: Automated and Manual QA, API Testing (REST/SOAP), Process Documentation, Cross-functional Leadership, and CI/CD Integration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Developer
Genpact India Pvt. Ltd.
02.2020 - 01.2026
- Developed process documentation to standardize operations and enhance efficiency.
- Analyzed workflows to identify areas for improvement and streamline procedures.
- Collaborated with cross-functional teams to implement process changes effectively.
- Trained new team members on operational procedures and best practices.
- Conducted regular audits to ensure compliance with company standards and policies.
- Utilized data analysis tools to monitor key performance indicators consistently.
- Investigated root causes of problems identified in existing processes.
- Consulted with professionals to draft custom applications and web services based on Python, Java, XML, and HTML programming languages and SOAP/REST and other APIs.
- Supported project management efforts by coordinating tasks across multiple teams.
- Developed comprehensive test plans for software applications ensuring adherence to specifications.
- Executed functional, regression, and performance tests to identify software defects.
- Implemented automated testing tools to improve testing efficiency across projects.
Sr.Business Development Executive
Eli Research India Pvt. Ltd.
01.2019 - 10.2019
- Developed strategic partnerships with key stakeholders in various industries.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with cross-functional teams to enhance product offerings and services.
- Led presentations and proposals to potential clients to secure contracts.
- Analyzed competitive landscape to inform business development strategies.
- Facilitated negotiations and contract discussions with prospective clients.
- Managed client relationships to ensure satisfaction and retention initiatives.
- Trained junior team members on best practices in business development techniques.
- Maintained accurate records of all business development activities including contacts made, follow-ups completed.
- Performed competitor analysis to assess strengths and weaknesses in order to gain a competitive advantage.
Sales Analyst
Czone Solutions Inc.
02.2018 - 11.2018
- Analyzed sales data to identify trends and inform strategic decisions.
- Collaborated with marketing teams to align sales forecasts and promotional strategies.
- Developed reports using CRM tools to track customer interactions and sales performance.
- Assisted in creating presentations for stakeholder meetings on market insights.
- Monitored competitor activity to evaluate market positioning and opportunities.
- Conducted customer surveys to gather feedback and improve service offerings.
- Identified areas of opportunity in current sales processes and developed solutions to improve efficiency.
Process Expertise
Iezy Solutions Inc.
02.2016 - 01.2018
- Develop and maintain Standard Operating Procedures (SOPs) for the debugging process to ensure consistency across cross-functional teams.
- Review business requirements and technical design documents in the early stages of the Software Development Life Cycle (SDLC) to identify risks and define clear acceptance criteria.
- Design comprehensive test plans and scenarios for real-world user flows, covering UI, APIs, workflows, and complex integrations.
- Utilize tools to generate synthetic test data, analyze logs for failure patterns, and maintain 'self-healing' automation scripts.
- Track and report on quality assurance metrics, such as defect density, test coverage, and flaky test counts, to provide actionable insights to stakeholders.
Education
Bachelor of Computer Applications - Industry Integrated
Maharshi Dayanand University (MDU)
01-2016
Skills
- Process optimization
- Analytical software proficiency
- Automated testing
- Software development
- API testing
- Client relationship management
- Effective communication
- Stress testing
- Bug reporting
- Test automation frameworks
- Expertise in the Selenium framework
Languages
English
Upper Intermediate (B2)
B2
French
Beginner
A1
Certification
Software Testing (Manual + Selenium)
Timeline
Process Developer
Genpact India Pvt. Ltd.
02.2020 - 01.2026
Sr.Business Development Executive
Eli Research India Pvt. Ltd.
01.2019 - 10.2019
Sales Analyst
Czone Solutions Inc.
02.2018 - 11.2018
Process Expertise
Iezy Solutions Inc.
02.2016 - 01.2018
Bachelor of Computer Applications - Industry Integrated
Maharshi Dayanand University (MDU)