Gaganpreet Kaur
New Delhi,DL
Summary
Results-driven Relationship Manager with 3 years of experience building and maintaining relationships with clients. Proven track record of successfully cultivating long-term relationships, increasing customer satisfaction, and driving sales growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SENIOR RELATIONSHIP MANAGER
MAHINDRA HOLIDAYS
03.2020 - 12.2020
- Achieving stretched targets in a result-focused environment
- Preparing pre-sales proposals for prospective clients
- Delivering inspiring sales presentations to convert prospects to successful sales
- Handling objections and resolving member/customer conflicts by constantly connecting with them through member meetings
- Identifying potential customers and new business opportunities
- Building and maintaining strong client relationship and high level of customer service
- Being updated on new products and services
- Provide necessary support in booking first time holiday for new members and generate quality referrals from them.
BRANCH RELATIONSHIP EXECUTIVE
INTELENET GLOBAL SERVICES PVT. LTD.
07.2018 - 02.2020
- Customer Relationship: promote brands by cultivating lasting relationships with key customers
- Customer retention implement policies to retain customers, gain new ones and ensure their satisfaction with the organisation
- Query Resolution: Proper mechanism for absolute resolution and enhancing customer satisfaction
- Up selling and Cross Selling: adopting technique used to encourage customers to purchase additional, related products and encourage customers to buy a more expensive or upgraded version of a product or service they're already intent on purchasing.
- Respond to customer escalation and conduct a root cause analysis of the escalation.
- Expanding sales through event planning.
Education
Bachelor of Commerce in Marketing - Marketing
Deen Dayal Upadhyay Gorakhpur University
07.2014
Gorakhpur Senior Secondary School in ICSE Board -
Vikas Bharti School
07.2011
Nautanwa Gorakhpur High School in ICSE Board -
Holy Cross School
07.2009
Skills
Customer Engagement
Customer interaction
Public Speaking
Strategic Planning
Interpersonal communication
Client presentation
Certification
CCC certified from NIELIT
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
SENIOR RELATIONSHIP MANAGER
MAHINDRA HOLIDAYS
03.2020 - 12.2020
BRANCH RELATIONSHIP EXECUTIVE
INTELENET GLOBAL SERVICES PVT. LTD.
07.2018 - 02.2020
Bachelor of Commerce in Marketing - Marketing
Deen Dayal Upadhyay Gorakhpur University
Gorakhpur Senior Secondary School in ICSE Board -
Vikas Bharti School
Nautanwa Gorakhpur High School in ICSE Board -
Holy Cross School
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