Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gaingamlung Pamei

Gaingamlung Pamei

Sr Operations Customer Expert

Summary

Dynamic Customer Care Executive with PCITS, adept at enhancing customer loyalty through empathetic complaint resolution and effective problem-solving. Demonstrated expertise in active listening and product knowledge, leading to improved customer satisfaction. Successfully managed high-pressure situations, ensuring professionalism while addressing concerns and fostering repeat business.

Overview

4
4
years of professional experience

Work History

Customer Care Executive

PCITS
04.2019 - 09.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Arts -

Meghalaya Board of School Education
Shillong
2003

High School Diploma -

Nagaland Board of School Education
Dimapur
04-2001

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Timeline

Customer Care Executive

PCITS
04.2019 - 09.2023

Associate of Arts -

Meghalaya Board of School Education

High School Diploma -

Nagaland Board of School Education
Gaingamlung PameiSr Operations Customer Expert