Gajraj Soni
Service Zonal Manager
Pune
Summary
Personable After Sales Service Manager offering nearly 16 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Language
Work History
Zonal Service Manager (West)
TVS Electronics Ltd
Pune
08.2011 - Current
- Managing & Leading operations across west region With More than 10 Brands
- Promoted to Zonal Manager(West) from Operations Manager(West) from Center Manager (Pune).
- Awarded with 1 Best Center, 2 Best Center manager & 2 best Operations Manager and One Best Zonal Manager.
- Created Data Backed up analytical presentation using Microsoft Power Point for daily, weekly and monthly reporting and Performance Improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
Area Service Manager
AromA Telecom Private Limited
Pune
05.2010 - 08.2011
- After Sales Service
- Appointing Service Center’s As per requirement.
- Built deep relationships with store managers, business owners and distribution partner sales teams, For better Service Deliveries.
- Looking after daily call logs on CRM, looking after customer complains/Quires, providing help/guidance to Service Centers for closing calls, control escalations from customers/Distributors/Super Stockiest/Micro Distributors.
- Aligned company goals with customer outcomes and increased satisfaction.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Customer Service Manager
BYOND TECH
Pune
02.2009 - 05.2010
- Profile Managing Operations, After Sales Services.
Area Customer Service Manager
Pratham Telecom India Pvt. Ltd
Pune
10.2005 - 01.2009
- Handling After sales activities, coordination with all service station / customers for mobiles Over Maharashtra & Goa
- Testing new models before launch
- Guiding service station technicians for problems, helping them in solving technical queries.
Sales Trainee / Sales Assistant / Customer Support Executive, Customer Support Executive
Amjay Labels PVT.LTD
Pune
- Profile Handling Dispatches, Customer Support Executive, preparing reports & Reporting directly to senior management
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
Secondary School Examination.(SSC) -
Maharashtra State Board
Pune 04.2001 -
Higher Secondary School Examination.(HSC) - Commerce
Maharashtra State Board
Pune 04.2001 -
Bachelor of Accountancy - Commerce
Madhurai Kamrajya University(Madhurai). (Distance)
Madhurai 04.2001 -
Skills
MS Office
undefinedAdditional Information
Full name Gajraj Soni
Father’s name Shri Maniklal Dalichandji Soni.
Permanent address 948, Raviwar Peth, Opp – Ganesh Peth Gurudawara Temple, Near – Dagdi nagoba Temple. Pune – 411002.
Current Address 1432, Sukrawar Peth, Near Ratan Cycle Mart, Pune - 411002
Phone +91 9890 440008
E-mail raj.soni@live.in
Date of birth 08st May 1980
Marital status Married (2 Kids)
Languages English, Hindi & Marathi.
The information given above is true to the best of my knowledge and belief
Signature
Mr. GAJRAJ SONI
Timeline
Zonal Service Manager (West)
TVS Electronics Ltd
08.2011 - Current
Area Service Manager
AromA Telecom Private Limited
05.2010 - 08.2011
Customer Service Manager
BYOND TECH
02.2009 - 05.2010
Area Customer Service Manager
Pratham Telecom India Pvt. Ltd
10.2005 - 01.2009
Secondary School Examination.(SSC) -
Maharashtra State Board
04.2001 -
Higher Secondary School Examination.(HSC) - Commerce
Maharashtra State Board
04.2001 -
Bachelor of Accountancy - Commerce
Madhurai Kamrajya University(Madhurai). (Distance)
04.2001 -
Sales Trainee / Sales Assistant / Customer Support Executive, Customer Support Executive
Amjay Labels PVT.LTD
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