GAJULA SOMASEKHAR

• Equipment ordering - Review Incoming Purchase orders and ensure orders confirm to policy
• Receive customer purchase orders (Match to quotes, verify Terms and Conditions)
• New Customer Set-up, Creating Sales Orders, Subscriptions, Amendments
• Research and update customer records
• Manage customer system requirements
• Collections / Resolve payment disputes
• Resolved part issues that prevented sales orders from Invoicing / Warranty Registration - Tracked orders and ensured customer due dates were met
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics
• Handled customer credit applications and partnered with higher management for approval and account setup
• Sent e-mails to communicate order status and informed customers of back-orders or shipping delays
• Worked effectively in fast-paced environments.
• Liaised with management to resolve complex order issues and problems to maximize customer satisfaction
• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments
• Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
• Maintained knowledge of new product offerings and changes for order provisioning processes
• Researched and addressed customer inquiries, questions and issues within 2 business days to promote optimal customer service
• Processed and submitted 50 orders for Fulfillment team daily and expedited delivery to maintain customer satisfaction
• Used Sales force and Oracle NetSuite to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information
• Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
• Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service
• Created shipping and invoicing documents with accurate customer information.

Quality Analyst :

• Created and revised procedures, checklists and job aids to reduce errors.
• Establishing and maintaining quality standards.
• Monitoring order fulfillment.
• Identifying and resolving order fulfillment issues.
• Reporting on order fulfillment quality
• Continuously improving order fulfillment processes.
• Analyzed quality and performance data to support operational decision-making.
• Developed and maintained quality assurance procedure documentation.
• Continuous checks for the sales orders before order fulfillment.
• Reduced errors in data entry by implementing comprehensive validation checks and procedures.

• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
• Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
• Responsible for the processing of orders and shipments according to company policies and procedures
• Resolves most questions and problems and refers only the most complex issues to higher levels
• Follows Company packing/shipping standards ensuring all Customers receive merchandise in excellent condition
• Perform order modification, order optimization for customers
• Manage order unblock: Delivery block release, sample orders release, export orders release
• Identify process and systems improvements and participate on teams and coordinate ad hoc projects to improve and support Order Management
• Manage IDoc failures, E-orders, customer portals to pull orders
• Perform Sales order audits
• Provides Cut off sheets, to be invoiced reports, out of stock reports
• Rescheduling to be done to the orders which are out of stock depends on the availability of the stock in warehouse
• Resolves customer disputes by investigating the existing Sales orders
• Provides credit/ debit to the customer once the investigation completes for the customer disputes
• Manage all customer queries within SLA.