GANESH ASHOK MORE

• Managed CRM deployment initiatives involving 3,000 systems for UBI Bank starting from February 2025.
• Managed successful completion of SBI Phase 16 Project by installing 3500 units from July 2024 to February 2025.

• Collaborated with AXIS Bank ATM monitoring team for standard and recycler ATMs.
• Taken care of both SLM (Second Level Management) & FLM (First Level Management) calls by persistent & rigorous follow up with the Engg's, custodians, network team, cash team & bank.
• Coordinated with engineering, CRA, network, and cash teams to activate ATMs within bank-defined timeframes.
• Managed escalations of E-Channel Managers and Bank officials through calls and emails, delivering effective feedback and solutions to their grievances.
• Ensured proper service execution to Bank, reducing escalation occurrences.

• Collaborated with State Bank of India's ATM monitoring department overseeing functionality of over 7000 ATMs across India.
• Coordinated with field teams to achieve prompt ATM functionality for SBI within designated timelines.
• Handled FLM, SLM, and delayed calls effectively by maintaining consistent communication with relevant departments.
• Handled escalation issues from E-Channel Managers and bank officials through calls and emails.
• Co-ordination with different departments (CashTeam/NetworkTeam/Call center).
• Maintained effective service delivery to bank to reduce escalations.

Worked alongside Citibank monitoring team to ensure seamless operations.