Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Associate - Operations
WNS Global Services Pvt. Ltd.
Magarpatta, Pune
03.2019 - Current
Client: Suncorp (Australia)
Roles and Responsibilities:
Proficient in vendor payment processing using Guidewire and AP I-Care software.
Experienced in end-to-end health insurance claims processing in line with GIO/Icare guidelines and policy requirements.
Strong expertise in claims and payment reconciliation using AP-Icare tools.
Skilled in payment posting, claim status tracking, and data management through internal systems and advanced Excel.
Hands-on experience with recovery management, including handling stale cheques, duplicate reports, and clearing reconciliations.
Proven ability to recover overpaid claims accurately through systematic follow-ups with clients and claimants.
Competent in preparing daily and weekly Excel reports, tracking claims data, rework queues, and recovery results.
Consistently meet or exceed Turnaround Time (TAT) and quality benchmarks for all deliverables.
Contributed to process development and SOP creation for operational improvements.
Education
Master of Commerce -
Pune University
01.2019
Bachelor of Commerce -
Jedhe College of Commerce
Pune
01.2016
Skills
Master in Excel (PivotTables, VLOOKUP, HLOOKUP, Pivot Charts, and slicers)
Vendor payment reconciliation and fund administration
Solid foundation in banking, finance, and insurance operations (Symbiosis certified)
Contribution to process development (SOPs)
Adaptability and technical aptitude
Vendor payment processing
Claims processing
Payment reconciliation
Data management
Recovery management
Client relationship management
Certification
Master's in Microsoft Excel Specialist Certification 2025 (Shree Institute)
Government Diploma in Cooperation and Accountancy (GDCA) – 2022
Certificate Program in Banking, Finance, and Insurance (Symbiosis) – 2015
Tally ERP 9 (Disha Computer Institute) – 2015
Languages
English, Hindi, Marathi
Personal Information
Date of Birth: June 11, 1995
Address: Flat no 10-A, Pragati Park A, Gadital, hadapsar, Pune-411028