Ganesh Hoskoti
Pune
Summary
To achieve Organizational Objectives & targets with help of experience gathered and by seeking growth in the Organization. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
21
21
years of professional experience
Work History
Business Development Executive
Priora Water Solutions Pvt Ltd
02.2024 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
Delivery Partner
Dunzo
03.2020 - 02.2024
- Proactively communicated any unforeseen obstacles or delays to customers, demonstrating transparency and professionalism in handling unexpected situations.
- Utilized GPS technology effectively to find optimal routes and avoid unnecessary delays.
- Maintained vehicle safety and cleanliness, ensuring a positive image for the company.
- Developed strong relationships with clients through consistent communication and excellent service.
Own Business
Swamini Bags & Cosmetics
11.2018 - 03.2020
- Negotiated contracts with vendors for cost-effective goods and services that benefit the town''s operational needs.
- Managed human resources functions such as hiring, training, performance evaluations, and conflict resolution to maintain a high-performing team.
- Boosted employee morale and productivity by fostering a supportive work environment with open communication channels.
- Implemented effective emergency preparedness plans to ensure public safety during natural disasters or crises.
Sr Sales Consultant
Mahindra dealer
03.2017 - 08.2018
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Established strong client relationships for increased customer loyalty and repeat business.
Relationship Manager
Maruti Suzuki (NEXA)
06.2015 - 10.2016
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
Cust Relation Advisor (Postpay)
Tech Mahindra
01.2011 - 03.2015
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and excellent customer service.
Corporate Sales Executive
Vodafone Essar Ltd.
03.2006 - 01.2011
- Conducted market research to identify customer needs and preferences.
- Developed strong partnerships with key decision-makers within target organizations, leading to successful deal closures.
- Streamlined sales processes and improved efficiency by utilizing CRM tools effectively and consistently updating client information.
- Consistently monitored sales performance against defined goals, implementing corrective actions as necessary to stay on track for success.
- Mentored junior sales team members, sharing best practices and coaching them towards achieving their individual targets.
- Delivered compelling presentations to executive-level clients, showcasing the value proposition of our offerings and closing deals successfully.
- Cultivated a positive team environment by fostering collaboration among colleagues and celebrating shared successes regularly.
- Provided exceptional post-sale support by addressing any concerns or issues promptly ensuring customer satisfaction and building trust.
- Established long-term client relationships through effective communication and negotiation skills.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Corporate Sales Executive
Airtel
01.2004 - 03.2006
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
B.B.A - Marketing
Jaipur National University
Jaipur06.2013
H.S.C. - Commerce
Poona College
Pune, Maharashtra03.1998
S.S.C. - Maharashtra Board
S V Union High School
Pune, Maharashtra03.1996
Skills
- Customer service
- Sales Presentations
- Time Management
- Multitasking
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Computer Proficiency
- Ms Word
- Ms Excel
- Ms PowerPoint
- Digital Marketing
- Professional
- Corporate Communications
Language
Marathi, Hindi, English
Personal Information
- Date of Birth: 04/26/80
- Gender: Male
- Marital Status: Married
Hobbies and Interests
Bodybuilding, Travelling
Meeting new people and gaining new ideas to boost my knowledge, traveling, & bodybuilding
I regularly search for new updates in the market like meeting new people while keeping my self digitally updated, travel to new places to understand the culture of that state and adding it to my list.
Languages
English
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Business Development Executive
Priora Water Solutions Pvt Ltd
02.2024 - Current
Delivery Partner
Dunzo
03.2020 - 02.2024
Own Business
Swamini Bags & Cosmetics
11.2018 - 03.2020
Sr Sales Consultant
Mahindra dealer
03.2017 - 08.2018
Relationship Manager
Maruti Suzuki (NEXA)
06.2015 - 10.2016
Cust Relation Advisor (Postpay)
Tech Mahindra
01.2011 - 03.2015
Corporate Sales Executive
Vodafone Essar Ltd.
03.2006 - 01.2011
Corporate Sales Executive
Airtel
01.2004 - 03.2006
B.B.A - Marketing
Jaipur National University
H.S.C. - Commerce
Poona College
S.S.C. - Maharashtra Board
S V Union High School
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