Ganesh Mergu
Infrastructure Technical Manager
Hyderabad
Summary
Results-driven management professional with track record of optimizing team performance and driving business growth. Skilled in strategic planning, project management, and fostering collaborative environments. Known for adaptability and delivering consistent results in dynamic settings. Strong focus on leadership, problem-solving, and effective communication.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Associate Manager
Accenture
02.2015 - Current
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Enhanced team productivity by implementing efficient project management strategies.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Leveraged industry best practices to enhance operational efficiency within the organization.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Leader
Capgemini
05.2010 - 12.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Senior Consultant - IT Infrastructure
ICICI Bank
03.2008 - 05.2010
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Developed custom solutions based upon clients' strict requirements.
Senior IT Analyst
EClerx Services
12.2006 - 03.2008
- Optimized network performance, upgrading hardware and software components as needed.
- Evaluated emerging technologies to determine potential benefits and applicability within the organization''s IT environment.
- Reduced downtime for critical systems through proactive maintenance and monitoring.
- Enhanced system efficiency by streamlining IT processes and implementing automation tools.
- Played a key role in disaster recovery planning efforts ensuring business continuity during unforeseen events.
- Managed large-scale technology projects from initiation to completion, ensuring on-time delivery within budget constraints.
- Ensured seamless integration of new systems into existing infrastructure, minimizing disruptions for end users.
Education
Bachelor of Science - Computer Science
AIEM
Mumbai, India12-2006
Skills
Cloud infrastructure management
Microsoft Azure expertise
Virtualization infrastructure support
ServiceNow platform experience
Nerdio expertise
Network identity management
Proficient in managing Ivanti profiles
Administration of Windows Server
Experience with Splunk and Dynatrace
Declaration
I hereby declare that the information provided is true and accurate to the best of my knowledge.
Additional Information
- Available for relocation.
- Open to remote work opportunities.
Timeline
Associate Manager
Accenture
02.2015 - Current
Team Leader
Capgemini
05.2010 - 12.2014
Senior Consultant - IT Infrastructure
ICICI Bank
03.2008 - 05.2010
Senior IT Analyst
EClerx Services
12.2006 - 03.2008
Bachelor of Science - Computer Science
AIEM