Ganesh PP
Bangalore
Summary
Proactive technical support specialist with experience in high-pressure team environments. Adept at resolving time critical issues to restore core systems. Shares networking and server knowledge to establish stable operations.
Overview
7
7
years of professional experience
Work History
Senior Technical Support Engineer
CloudAce Technologies Pvt Ltd.,
Bangalore
03.2016 - Current
- Configuring & Troubleshooting the network devices: Firewall, Routers, Switches, Server, NAS Storage, Printers, Endpoints (Laptop/Desktop), Access Points & CCTV.
- Installing and Maintaining OS in Laptop, Desktop & Server with Windows & Linux.
- Creating and maintained Servers in AWS & Azure, as well as S3 backup using versioning enable.
- Remote VPN, Site-to-Site VPN & NAT Configuration.
- Helped customers set up new systems, applications and software to manage smooth workflow.
- Participate in in-person meetings with customers to assess and diagnose hardware & software related problems/Challenges.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Conducted regular security backups on systems and software, keeping computers free from hacks or threats.
- Logged and completed reports to submit technical details to management.
Education
Bachelor of Engineering - CSE
ZP High School
Narayanavaram, AP05.2013
Skills
- Data Center Management & Hardware upgrades
- Firewalls: Sophos, FortiGate, SonicWALL & Checkpoint
- Endpoint: Kaspersky, Sophos, Seqrite, F-Secure, Symantec, McAfee, TrendMicro
- Routers: NETGEAR, Cisco ,TP Link and D-Link
- Environment: Private Cloud, VMware, Public Cloud (AWS &Azure)
- OS : Windows 7/8/10Pro, Windows Server 2012/2016/2019 & Linux
Timeline
Senior Technical Support Engineer
CloudAce Technologies Pvt Ltd.,
03.2016 - Current
Bachelor of Engineering - CSE
ZP High School
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