Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kumaraswamy A

Senior Technical Support Engineer
Adambakkam

Summary

IT Professional with 20+ years of comprehensive experience, including 13 years specializing in UNIX/Linux System Administration (Linux, Solaris, AIX, and Cloud Infrastructure). Expertise in providing global technical support for Oracle Linux and collaborating with cross-functional teams on Oracle products such as Exadata, ODA, PCA, OLVM/OVM, and more. Proven track record in mission-critical production support, P1/P2/P3 incident management, OS builds, patching, troubleshooting, and automation using Ansible and Jenkins. Skilled in working with development teams to resolve complex bugs and system issues, managing VERITAS Volume Manager/Cluster, NFS, LVM, and cloud (GCP). Adept at vendor coordination, root cause analysis (RCA), and data center operations, with a reputation for delivering high-quality solutions under pressure and ensuring operational excellence.

Overview

22
22
years of professional experience
3
3
Certifications

Work History

Senior Technical Support Engineer

Oracle Solution Services (India) Pvt. Ltd.
02.2024 - Current
  • Provided global technical support for Oracle Linux, assisting customers worldwide with Linux-related issues and ensuring timely resolution of critical problems.
  • Collaborated with cross-functional teams to provide Linux-focused support for Oracle products such as Exadata, ODA, PCA, OLVM/OVM, etc.
  • Worked with Oracle Linux Development team to identify, troubleshoot, and resolve bugs and complex system issues.
  • Guided customers on applying ERRATA (patches) to remediate vulnerabilities and maintain system integrity.
  • Resolved Severity-1 incidents, booting failures, authentication, network, LVM, RAID, NFS, issues ensuring smooth operations.
  • Authored technical documentation and troubleshooting guides to assist customers with recurring issues.

Associate Manager

DXC Technology
10.2016 - 02.2024
  • Managed large-scale Linux/Solaris/AIX environments ensuring uptime and security compliance.
  • Handled P1/P2/P3 incidents, root cause analysis, and coordinated with vendors for resolution.
  • Performed OS builds, patching, kernel upgrades, and rollback operations.
  • Implemented automation using Ansible playbooks and Jenkins pipelines to streamline deployments.

Senior System Administrator

Wipro Technologies
09.2007 - 09.2016
  • Administered Linux and Solaris servers in enterprise production environments.
  • Configured and maintained NFS, NIS, sudo access, and cron job scheduling.
  • Worked on VERITAS Volume Manager (VxVM), VERITAS Cluster (VCS) and storage administration.
  • Provided RCA and handled escalations with vendors for hardware/software issues.
  • Participated in patch management and change implementation processes.
  • Supported data center operations ensuring servers remain healthy and operational.

System Administrator

LASON India Pvt. Ltd.
10.2005 - 06.2007
  • Maintained Linux servers, handled user administration, and performed patch updates.
  • Monitored server health, backups, and routine maintenance tasks.
  • Coordinated with vendors for troubleshooting and resolving incidents.
  • Ensured system availability and reliability for business-critical processes.

Hardware & Network Engineer

CT&T Pvt. Ltd.
04.2003 - 09.2005
  • Provided hardware and network support for desktops, servers, and LAN/WAN environments.
  • Configured network devices, installed OS, and resolved hardware-related issues.
  • Handled preventive maintenance and troubleshooting of IT infrastructure.

Education

B.SC - M.P.C

Sri Krishnadevaraya University
Anantapuram, Andra Pradesh
01.1997

Skills

  • Operating Systems: Red Hat Linux, Oracle Linux, Solaris, AIX, SLES, GCP Cloud
  • Products: VERITAS Volume Manager (VxVM), VERITAS Cluster (VCS), GCP Docker
  • Tools: Ansible, Jenkins, BladeLogic, LoadRunner, Gomez, SiteScope
  • Expertise in OS builds, patching, kernel upgrades, and automation frameworks
  • Hands-on with NFS, NIS, LVM, RAID, LDAP/AD integration, and filesystem management
  • Strong experience in data center operations ensuring server reliability and high availability

Certification

Red hat Certified Engineer 7 & 8.

Timeline

Senior Technical Support Engineer

Oracle Solution Services (India) Pvt. Ltd.
02.2024 - Current

Associate Manager

DXC Technology
10.2016 - 02.2024

Senior System Administrator

Wipro Technologies
09.2007 - 09.2016

System Administrator

LASON India Pvt. Ltd.
10.2005 - 06.2007

Hardware & Network Engineer

CT&T Pvt. Ltd.
04.2003 - 09.2005

B.SC - M.P.C

Sri Krishnadevaraya University

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Kumaraswamy ASenior Technical Support Engineer