Ganeshram R
Chennai
Summary
To be a member of organization where growth, prospects are unlimited and individual is recognized by his work. Professionally I am creative and innovative and looking ahead to work in a challenging environment and strive for excellence.
Overview
25
25
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Assistant Manager – Documentation Service Visa
Yatra Online Ltd.
01.2012 - Current
- Responsible for the documents of each client, who take our service for Immigration.
- Responsible for Planning and scheduling meetings & appointments, organizing and Maintaining paper works, documentation (till VISA stamping), preparing database, presentation, certificates, ticketing, circulating information using telephone calls, e-mail, letters.
- Maintain the confidential records and files and records of decisions taken
- Visiting consulate to get clarified on visa rejection if any and updating the same to the client to complete the process
- Organizing overseas insurance policy through online service.
- Certificate authentication and MEA (certificate apostle Process)
- Assisting client in passport documentation process (Normal / Tatkal)
- Understand customer queries and suggest products along with rates.
- Updating existing customers about recent products through calls, emails
- Involved in Billing process (Revenue administration department) for All clients
- Taking care of Mail process – (Contract renewal, back bill, price book, product updating )
- Providing information to the customers and satisfying them.
- Follow up with the customer for their feedbacks about our services (monthly ones visit to client)
- Maintaining and updating database.
- Maintaining good rapport with the customers to improve business.
Sr. Executive- Visa
M/S. Better fly
09.2003 - 01.2012
- Working with a team to serve the Client in a best possible ways.
- Handling clients with full strength of one man contact for all related work given below till the final hand over of documents to the client for smooth Travel.
- Welcome calls to clients & observing the clients inputs
- Thank you mails inclusive of Cox and Kings Terms & condition along with Tour details & visa check-list
- Customer service pertaining to VISA process. Ticket Confirmation from Internal office, Airport Transfers & Hotel Confirmations, Travel Insurance, and Payment Collections.
- Preparations, maintenance, and validation of the reports related to Payment and VISA process.
- Regular training to the team members for VISA documentation, new updates & passenger’s coordination.
- Streamlined the work process and implemented standard operating procedure in Service department for the smooth functioning and to attain excellence in customer service.
- Processed more than 1500 passenger VISA documents for various countries including UK, USA, China, Japan, South Africa, Schengen countries & Exotic.
- Internal team co-ordination for Tickets.
- Payment Follow ups, internal team co-ordinations.
- Report Maintenance.
- Coordination with internal Head office for Tickets & Hotels as per Clients requirement
- Collecting the Final payments & releasing the Final Travel documents to clients
- Receipt of all the feedback from the clients.
- Interacting with the Consulates in Chennai for smooth Visa Process.
- Changes in work pattern for better work environment.
- Preparing the Compliance service related reports for all Branches (Chennai, Hyderabad and Bangalore & updating to Service Manager and South Manager for smooth Functioning.
- Supervising the services for the Client and updating the Client about the process for excellent Client service.
- Coordinating with the franchisee outlets and PSA to expand more business Volumes.
- Supervising Team members and guiding for good inputs results in Visas.
Visa- Executive
Thomas Cook (India) Pvt. Ltd.
12.2000 - 08.2003
- Handling clients with full strength of one man contact for all related work given below till the final hand over of documents to the client for smooth Travel.
- Welcome calls to clients & observing the clients inputs
- Thank you mails inclusive of SOTC Terms & condition along with Tour details & visa check-list
- Customer service pertaining to VISA process. Ticket Confirmation from Internal office, Airport Transfers & Hotel Confirmations, Travel Insurance, and Payment Collections.
- Preparations, maintenance, and validation of the reports related to Payment and VISA process.
- Regular training to the team members for VISA documentation, new updates & passenger’s coordination.
- Streamlined the work process and implemented standard operating procedure in Service department for the smooth functioning and to attain excellence in customer service.
- Processed more than 8500 passenger VISA documents for various countries including UK, USA, China, Japan, South Africa, Schengen countries & Exotic.
- Report Maintenance.
- Coordination with internal Head office for Tickets & Hotels as per Clients requirement
- Interacting with the Consulates in Chennai for smooth Visa Process.
- Receipt of all the feedback from the clients.
- Supervising Team members and guiding for good inputs results in Visas.
- Business visa (All Countries)
- Tourist visa (All Countries)
Education
Bachelor of Commerce (B.com) -
University of Madras
01.2002
Higher Secondary - undefined
Assumption Higher Secondary School
Chennai01.1997
Skills
Operations management
Certification
Institute of Airlines and Travel Agencies (Air ticketing course) PCP (MS Word, Excel)
Declaration
I hereby declare that the above said information are true and correct to the best of my knowledge and belief. Place: Chennai Ganeshram. R Date
Playing Cricket
Alrounter
Timeline
Assistant Manager – Documentation Service Visa
Yatra Online Ltd.
01.2012 - Current
Sr. Executive- Visa
M/S. Better fly
09.2003 - 01.2012
Visa- Executive
Thomas Cook (India) Pvt. Ltd.
12.2000 - 08.2003
Higher Secondary - undefined
Assumption Higher Secondary School
Bachelor of Commerce (B.com) -
University of Madras