Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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GangaBhavani

Sr.Analyst
Hyderabad

Summary

Accurate Senior Analyst with exceptional teamwork and communication skills. Over 6+ years of experience working as Technical support analyst collaborating with multiples teams in organization. Exceptional technical understanding to meet deadlines.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Sr.Analyst

Deloitte
Hyderabad
12.2018 - 09.2023
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Worked on servicenow Incident and requests
  • Assisted US and USI employees of Deloitte with their MS Office and system issues along with installations and VPN issues
  • Helped New hires and Alumni with Deloitte site access issues
  • Worked with Knowledge management team to update the Knowledge Articles with Tech information
  • Assisted firm members to avoid phishing attacks and helped report the suspicious activities
  • Skilled at working independently and collaboratively in a team environment.
  • Mentored New Team members

Customer Relations Officer

HGS
Bengaluru
03.2016 - 05.2017
  • Provided consistent service to customers.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Part of Titanium process in HGS and assisted different types of customer complaints

Education

B.Tech - Electronics And Communications Engineering

Yogananda Institute of Technology And Science
Tirupati
09.2010 - 07.2014

Skills

Technical understanding

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Accomplishments

  • Got promoted as Sr.Analyst for 2nd level team
  • Cleared the Trainer interview (IJP posted with in firm)
  • Won Applause award for maintaining 100%costumer satisfaction
  • Won Spot Award for maintaining a Skype group to help the new hires with technical queries
  • Won Spot Award for being part of Upskill project
  • Won Applause award for supporting Incident Resolution team for an entire year
  • Won Spot Award for collaborating with Quality team and help them get Average handling time reports for front line team

Timeline

Sr.Analyst

Deloitte
12.2018 - 09.2023

Customer Relations Officer

HGS
03.2016 - 05.2017

B.Tech - Electronics And Communications Engineering

Yogananda Institute of Technology And Science
09.2010 - 07.2014

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GangaBhavani Sr.Analyst