GangaBhavani
Senior Technical Support Analyst
Hyderabad
Summary
Accurate Senior Analyst with exceptional teamwork and communication skills. Over 6+ years of experience working as Technical support analyst collaborating with multiples teams in organization. Exceptional technical understanding to meet deadlines.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Sr.Analyst
Deloitte
Hyderabad
12.2018 - 09.2023
- Investigated system issues and implemented resolutions to reduce downtime.
- Worked on servicenow Incident and requests
- Assisted US and USI employees of Deloitte with their MS Office and system issues along with installations and VPN issues
- Helped New hires and Alumni with Deloitte site access issues
- Worked with Knowledge management team to update the Knowledge Articles with Tech information
- Assisted firm members to avoid phishing attacks and helped report the suspicious activities
- Skilled at working independently and collaboratively in a team environment.
- Mentored New Team members
Customer Relations Officer
HGS
Bengaluru
03.2016 - 05.2017
- Provided consistent service to customers.
- Managed customer relations on ongoing basis to maximize customer retention.
- Part of Titanium process in HGS and assisted different types of customer complaints
Education
B.Tech - Electronics And Communications Engineering
Yogananda Institute of Technology And Science
Tirupati 07-2014
Intermediate With 89.6% -
Vikas Junior College
KuppamSSC With 90% -
BRAHMARSHI HIGH SCHOOL
PalamanerSkills
- Technical understanding
- Knowledge on Active DirectorySystem Troubleshooting skills
- Knowledge on Microsoft Office apps
- Knowledge on MS Teams and OneDrive
- Browser troubleshooting
- Excellent Communication
- Network Troubleshooting skills
- Knowledge on Active Directory
Accomplishments
- Got promoted as Sr.Analyst for 2nd level team
- Cleared the Trainer interview (IJP posted with in firm)
- Won Applause award for maintaining 100%costumer satisfaction
- Won Spot Award for maintaining a Skype group to help the new hires with technical queries
- Won Spot Award for being part of Upskill project
- Won Applause award for supporting Incident Resolution team for an entire year
- Won Spot Award for collaborating with Quality team and help them get Average handling time reports for front line team
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Sr.Analyst
Deloitte
12.2018 - 09.2023
Customer Relations Officer
HGS
03.2016 - 05.2017
B.Tech - Electronics And Communications Engineering
Yogananda Institute of Technology And Science
Intermediate With 89.6% -
Vikas Junior College
SSC With 90% -
BRAHMARSHI HIGH SCHOOL