G Archa Sreekumar
Bengaluru
Summary
Results-driven Product Manager with expertise in leading cross-functional teams to develop and launch innovative products in the BFSI and lending sectors. Proven track record in optimizing product lifecycles, enhancing customer experience, and executing Go-To-Market strategies. Skilled in market research, process optimization, and collaborating with CXOs to drive business growth. Adept at using SDLC methodologies to streamline operations and deliver customer-centric solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Account Manager – Client & Markets Growth
Deloitte
05.2023 - Current
- Lead Strategic Account Management for Deloitte’s high-priority accounts, working closely with account leaders to develop and execute Go-To-Market strategies and ensure alignment with client goals, driving business growth and long-term relationships
- Collaborate with Senior Leadership (Partners, Principals, and Managing Directors) to provide strategic guidance, ensuring the execution of key priorities and fostering strong relationships with CXOs and senior stakeholders
- Conduct Product and Market Research to identify emerging trends and client needs, providing insights to optimize offerings and drive tailored solutions for clients in Banking and Financial Services (BFSI) space
- Facilitate Cross-Functional Collaboration with enablement teams to leverage Deloitte’s full suite of capabilities, positioning solutions to meet client needs and enhance service delivery
- Drive Technological Innovation to enhance client engagement, exploring and implementing solutions that strengthen relationships and improve customer satisfaction
Business Analyst – Strategy & Digital Transformation
Deloitte
03.2022 - 05.2023
- Led End-to-End Project Lifecycle Management, including stakeholder communication, engagement planning, project prioritization, and on-time delivery of strategic initiatives to drive business transformation
- Evaluated and Optimized Business Processes, resources, and systems, identifying areas for improvement and implementing changes to enhance operational efficiency and scalability
- Developed and Communicated Strategic Objectives across cross-functional teams, effectively influencing key decision-makers to align initiatives with organizational goals
- Provided Comprehensive Support to Client-Facing Teams, including Directors and Partners, on critical activities such as engagement lifecycle management, contract reviews, pricing strategies, billing oversight, budget planning, and program execution
Product Manager – Lending Products
Bajaj Finserv
05.2021 - 03.2022
- Streamlined Gold Loan Processes by implementing Zero-Based Budgeting, reducing loan booking TAT from 25 minutes to 10 minutes, enhancing customer experience and operational throughput
- Managed Key Modules for the Gold Loan Business in the Bajaj Finserv Consumer App, including Digital Onboarding, Loan Management, Appointment Scheduling, Branch Locator, and other critical functionalities, enhancing customer experience and operational efficiency
- Developed and Executed Strategic Initiatives such as Competitor Benchmarking, Market Research, and Product Repositioning, contributing to Annual Operating Plans and Long-Term Business Growth Strategies
- Conducted End-to-End Evaluation of Gold Loan disbursement platforms, identifying pain points and creating detailed user requirements to optimize the business process
- Demonstrated Expertise in Key Lending Modules, including Customer Onboarding, Loan Origination, Internal Audit, Online Auction Management, and Auction Partner Onboarding, leveraging SDLC methodologies to ensure seamless system functionality and efficient implementation
- Designed and implemented API-Driven RC Limit Build for Used Car Finance, enabling real-time dealer limit verification and automated limit release upon PDD receipt
- Delivered a Post-Disbursement Quality Check Module using Salesforce, reducing cross-branch TAT and ensuring compliance with quality standards
Product Manager – Product & Initiatives
Bajaj Finserv
05.2019 - 05.2021
- Ideated Strategic Products and Initiatives to scale business volumes, optimize operational processes, and ensure error-free execution for financial products at Bajaj Finserv, enhancing customer experience and operational efficiency
- Conceptualized and Launched Strategic Products to scale business volumes and enhance user experiences across multiple financial offerings at Bajaj Finserv, ensuring robust and error-free operational processes
- Designed and Executed System Enhancements in Pennant for the Gold Loan product, introducing features and process improvements to streamline operations and elevate user satisfaction
- Product Owner for CKYC Functionality implementation, delivering end-to-end solutions for Legal Entities and Individuals, including CKYC Submission, Search and Download, and Upload Features, improving regulatory compliance and operational efficiency
- Launched New Products and Features, collaborating with cross-functional teams to define user requirements, conduct testing, and ensure operational readiness for seamless Go-to-Market (GTM) execution
- Led Salesforce Migration Projects for SME lending products, including Professional Equipment Finance, Used Car Finance, and PSBL, ensuring alignment with business strategies and seamless transitions
Education
MBA - Finance & Business Analytics
Amrita School of Business
03.2019
Bachelor of Business Administration -
Kerala University
03.2017
Skills
- User story preparation
- Microsoft suite
- Loan Management Systems
- Salesforce
- Figma
- Azure DevOps
- SQL
- Jira
- Drawio
- Market Research
- Business analysis
- Project Management
Certification
- EY Innovation - Agile- Bronze, EY, 03/01/23, Kanban, Lean Software Development, Scrum
- Six Sigma Yellow Belt, Indian Statistical Institute, Bangalore, India, 05/01/17
Accomplishments
- Heroes award, 01/01/20, For Operations related support by bringing in new capabilities in system & completing the end-to-end testing of various activities for Migration of Used Car Finance to the New V2 Platform.
- Consistent performer, 09/01/20, For understanding user pain points/challenges & framing better strategy by implementing changes in system & process.
- Gems Award, For dedicated support & delivering of key Gold Loan projects for Rural Branches.
Languages
Tamil
Malayalam
Hindi
English
Timeline
Client Account Manager – Client & Markets Growth
Deloitte
05.2023 - Current
Business Analyst – Strategy & Digital Transformation
Deloitte
03.2022 - 05.2023
Product Manager – Lending Products
Bajaj Finserv
05.2021 - 03.2022
Product Manager – Product & Initiatives
Bajaj Finserv
05.2019 - 05.2021
Bachelor of Business Administration -
Kerala University
MBA - Finance & Business Analytics
Amrita School of Business
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