Garima Bhatt
Bareilly
Summary
Detail-oriented Senior Associate bringing close to 4 years' experience in SaaS Industry. Knowledgeable about project management, process agility and customer success.
I am dedicated to delivering comprehensive business reviews, addressing product services, and resolving issues for our clients, ensuring their satisfaction and long-term engagement.
Overview
4
4
years of professional experience
Work History
Senior Associate Customer Success
BeatRoute Innovations
Gurugram
12.2021 - Current
- Customer Onboarding - Guide new customers through the onboarding process. Help them understand the product features and functionalities. Ensure a smooth transition of customers from Sales hand-off to Go-Live.
- Relationship Building - Develop strong relationships with key customers by acting as the main SPOC between the customer and the company.
- Customer Training - Provide training sessions to customers on using the product effectively. Create and maintain training materials, documentation, and resources for presentation.
- Customer Support - Act as a liaison between the customer and the support team. Address and resolve customer issues promptly.
- Monitoring Key Metrics - Track Customer Health Score, NPS, CSAT, CCR
- Renewals and Upsells - Work towards customer retention by ensuring renewals of subscriptions. Identify opportunities for upselling additional products or services.
- Customer Advocacy - Encourage satisfied customers to become advocates for the company. Leverage customer testimonials and case studies for marketing purposes.
- Cross-functional collaboration - Collaborate with sales, marketing, product development, and other teams to ensure a seamless customer experience.
Senior Associate Service Consultant
Policy Bazaar
Gurugram
12.2019 - 10.2021
- Researching what clients need and suggesting ways for the company to meet those needs.
- Taking charge of projects from beginning to end, which involves planning, organizing, creating deliverables, and making sure the project follows company rules.
- Finding new business opportunities by spotting potential clients and building relationships with them.
- Stay updated on product updates and new features. Educate clients on how to maximize the value of the new products and services that could help them.
- Leading meetings with clients to learn about their needs and goals.
- Looking at client data to find patterns and trends that can improve how the company works.
- Creating reports that sum up findings and suggest improvements based on data analysis.
Education
M.Com - Financial Accounting
MJPRU
Bareilly, UP05-2019
B.Com - Financial Accounting
MJPRU
Bareilly, UP05-2017
PGDM - Project Management
SCDL
Pune, MaharashtraSkills
- Project Management
- Data Analytics
- Project Reporting
- MS Office
- Customer Service
- Cross-Functional Teamwork
- Work Planning and Prioritization
- Customer Relationship Management (CRM)
- Issue Resolution
- Client Engagement
Languages
Hindi
First Language
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Affiliations
- Traveling
- Swimming
Accomplishments
- Q1'22 Quarter Performer - BeatRoute
- Q2'20 Quarter Performer - Policy Bazaar
References
References available upon request.
Timeline
Senior Associate Customer Success
BeatRoute Innovations
12.2021 - Current
Senior Associate Service Consultant
Policy Bazaar
12.2019 - 10.2021
M.Com - Financial Accounting
MJPRU
B.Com - Financial Accounting
MJPRU
PGDM - Project Management
SCDL
Similar Profiles
Manish BhallaManish Bhalla
Senior Manager - Enterprise Sales (India & Indonesia) at BeatRoute InnovationsSenior Manager - Enterprise Sales (India & Indonesia) at BeatRoute Innovations
Gaurav BhadaniGaurav Bhadani
Sales Director at BeatRoute | Goal-Driven CRM SFA SoftwareSales Director at BeatRoute | Goal-Driven CRM SFA Software
Kislay PatelKislay Patel
Customer Success Executive at BeatRoute Innovation Pvt LtdCustomer Success Executive at BeatRoute Innovation Pvt Ltd
Akshat ChoudharyAkshat Choudhary
Health Clinical Services Associate at Accenture Solutions Private LtdHealth Clinical Services Associate at Accenture Solutions Private Ltd
ABHISHEK SHRESHTHAABHISHEK SHRESHTHA
Assistant Teacher at BISHOP MONDOL INTER COLLEGEAssistant Teacher at BISHOP MONDOL INTER COLLEGE