Yash Chauhan
Customer Success Manager
Delhi
Summary
Experienced Customer Success Manager with excellent verbal communication skills, fostering a positive and engaging environment with clients. Detail-oriented and quick-thinking, consistently providing not only practical solutions but also innovative, well-considered strategies.
Overview
4
4
years of professional experience
Work History
Senior Associate Customer Success
Konnect Insights
04.2023 - Current
- Successfully managed over 20 brands across various industries, taking full responsibility for their onboarding, product deployment, and end-to-end support throughout their tenure. Notable clients include the Government Ministry of Electronics, Bangalore Airport, Paytm Insider, OneCard, Mother Dairy, and OnePlus.
- Performed on-site visits to Bangalore, Mumbai, and Delhi to establish product implementations and facilitate interactive sessions with brands, addressing their pain points while gathering feedback to improve the platform.
- Mentored and supported junior associates by conducting training sessions and providing hands-on guidance during initial brand onboardings.
- Led multiple inter-platform integrations, including Salesforce, Freshdesk, Ameyo, WhatsApp, and various brand CRMs, gaining extensive knowledge of SaaS operations across the industry.
- Conducted several webinars and sessions to showcase new use cases and product features.
Customer Success Manager
OneDirect
03.2022 - 03.2023
- Managed over 20 enterprise brands, including key clients such as Aditya Birla Capital, Tata Capital, Godrej Properties, The Souled Store, and OneCard. Responsible for onboarding, training, implementation, and product deployment, serving as the single point of contact for all activities related to the OneDirect dashboard.
- Provided solutioning and consulting for brands and CX professionals to explore success metrics on digital channels, benchmarking them against industry standards.
- Focused on client retention and renewal by addressing challenges and maintaining strong relationships with stakeholders, from junior-level to top management.
- Managed tasks such as target-setting based on social listening, campaign management, and alert configuration for brands across industries including e-commerce, retail, BFSI, and insurance.
- Onboarded new clients for OneDirect and collaborated closely with the sales team to achieve cross-sell and upsell opportunities.
Internship- Content Writing and Brand Positioning
BITCS
02.2021 - 06.2021
Internship
Ufaber Edutech
12.2020 - 02.2021
Education
Bachelor of Arts - Journalism And Mass Communication
Amity University
Noida 04.2001 -
Schooling - Commerce
PMLSD Public School
Chandigarh 04.2001 -
Skills
- Excellent verbal and written communication
- Customer Success- Rention, Renewal, Relationship Management
- Saas Platform Knowledge
- Public Speaking/ Oratory Skills
- API Integrations basic knowledge
- MS Office Proficient
- Sales- Cross Selling and Upselling
Extra Curricular
- Member of Pixels- The photography club at Amity University
- Volunteering: Blood donation camp by Lions Int. Club (2022, 2023, 2024), Covid Vaccination Drive (2021), Pet Shelter Noida (2020)
- Completely shot and produced a corporate film for Gabriel India Ltd.
- Winner team member at Amity Innovation Debate
- Public Speaking member at university forums
Timeline
Senior Associate Customer Success
Konnect Insights
04.2023 - Current
Customer Success Manager
OneDirect
03.2022 - 03.2023
Internship- Content Writing and Brand Positioning
BITCS
02.2021 - 06.2021
Internship
Ufaber Edutech
12.2020 - 02.2021
Bachelor of Arts - Journalism And Mass Communication
Amity University
04.2001 -
Schooling - Commerce
PMLSD Public School
04.2001 -
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