GARIMA JOSHI

Client: Stripe

Skills:
• Technical skills: Third Party Risk | Salesforce | Sourcing | Risk Assessment
• Soft skills: Attention to detail | Communication | Critical thinking

ROLES AND RESPONSIBILITIES:

• Engage internal stakeholders (e.g., Legal, Sourcing, Third Party Risk, and Stripe Buyers/Business leaders) to prepare and drive contracts efficiently through the various stages of Stripe’s third party engagements process.
• Partner with internal teams such as Finance, Legal, Security and Sourcing to improve the collaboration between contracting and other functions, reducing Stripe’s risk and improving visibility into processes
• Utilize templates and fall back positions
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Deployed analytical and creative techniques to reach compelling results and create solutions.

Client: T-Mobile

Skills:

• Technical skills: Billing | Credits and Adjustments | Networking | Marketing

• Soft skills: Attention to detail | Communication | Customer service | Critical thinking

ROLES AND RESPONSIBILITIES:

• Provide excellent customer service to T-Mobile customers, responding to inquiries and resolving issues in a timely manner and to utilize problem solving skills to identify solutions for customer needs
• Maintain up-to-date knowledge of products, services, policies, and procedures to accurately process orders, payments, returns, exchanges, and other transactions
• Assist with product activation and troubleshooting technical issues and monitor customer accounts for potential fraud or abuse
• Ensure customer service stays excellent, attentive, and helpful by proactively going the extra mile to assist customer needs.

Client: T-Mobile

Skills:

• Technical skills: Backup and recovery | Device clean up | Database management | Troubleshooting

• Soft skills: Attention to detail | Communication | Customer service | Critical thinking

ROLES AND RESPONSIBILITIES:

• Reviewed and allocated incoming technical support requests
• Deployed a partially automated ticket-request system for better tracking and quicker response
• Managed a successful company-wide data transition to a new customer relationship management software
• Provided real-time support to staff with technical issues on conference and video calls
• Communicated effectively with technical support teams to resolve escalated issues swiftly and efficiently.