GAURAV
Chandigarh
Summary
Results-oriented and skilled analyst with expertise in managing and analyzing large volumes of information. Proactively identifies and addresses potential issues in operations, workflow, and production by uncovering impactful trends. Proficient in breaking down complex data sets to provide valuable insights and recommendations for improvement. Committed to delivering accurate and actionable reports that drive informed decision-making.
Overview
9
9
years of professional experience
Work History
Senior Analyst || Order to Cash
HCL Technologies
01.2024 - Current
- Order verification (OVC) and Order Entry
- Validate the pre-order received
- Validate technical/site
- Data gathering and order verification with the customer and project managers to include: customer name and technical and site contacts, site readiness
- Products ordered, product intervals and customer delivery date requirements
- Review order status communication plan
- Obtain CSR (Customer Service Record) for porting request submitted through the client order to cash platform
- Scrub and validate CSR to ensure numbers on the pre-order are located to the CSR
- Confirm all documentation and customer information provided by Sales, Solution Architect, Global Client Services
- Update and complete the order information
- Submit the order to provisioning
- Fallout/Exception Order Management
- Track assigned orders, resolve order fallout tasks and drive resolution for rejection orders
- Escalate to supplier organizations an order requiring action
- Confirm that all pre-work activities related to activation are complete
- Coordinate test and install
- Scheduling activation
- Perform all Order Management fallout functions, generally tied to groups for a single client or project
- Provide senior level support for escalated orders, high visibility clients, and high revenue orders
- Responsible to update the price impacting quote for change orders
- Manage and resolve fallout in specialty area such as circuit provisioning and Network builds
- Coordinate CPE (circuit provisioning) delivery a nd managed service activation (if applicable)
- Ensure order completion
- Validate order sent to billing
Senior International Purchase Executive
Retrotech Business Solutions (B2B Exports LLC)
06.2023 - 11.2024
- Create and generate leads for new purchase opportunities through goggle research, marketing tools, cold calling etc
- Self-motivated, with a strong sense of personal responsibility.
- Identifying vendors, evaluating on the basis of certifications mainly the R2 Certified ones
- Inspecting the vendor location and onboard them according to the survey
- Collaborate with all team member to achieve the desired results
- Selection of the vendors ITAD disposers, recyclers and Remarketers etc
- And maintaining the records
- Working closely with the vendor data, preparing excel sheets and organizing data in a manner with specific grading systems
- Uploading the deals and work with the deal deadlines with the coordination of sales team and supplier
- Negotiate with the vendors depending upon the market price evaluation and offering them
- Preparing payment schedules, records for the orders to be procured
- Conducting meetings with Vendors for getting the best offer as per required specification
- Managing day to day procurement operations such as vendor on boarding, PR to PO, receiving and invoicing
- Responsible for the resale of the left-over stock
- Responsible for monthly and monthly reporting for the deals.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Procurement Executive || Global Supply Chain
AVASO Technology Solutions Pvt Ltd
11.2021 - 06.2023
- Accomplished, pre-contact activities like preparing RFP, Comparison of the collected quotes from vendors, Negotiation, contract Agreement Etc
- Conducting Techno-commercial meetings with Vendors for getting the best offer as per required specification
- Working closely with the sales team, routine team meetings to meet the deadlines
- Locating Service partners, onboarding them and preparing the contracts for the finalized rates
- Derived Rate Analysis of items for proper procurement before floating RFP to Vendors
- Prepared and circulated final contract agreement (WO/PO) to vendor according to final negotiated quote received also informed to concerned department of project
- Managing day to day procurement operations such as vendor on boarding, PR to PO, receiving and invoicing
- Responsible for the resale of the left-over stock
- Responsible for monthly and monthly reporting for presales and AMC
- Maintain and prepare documents related to department for ISO audits.
- Developed and strengthened supplier relationships.
- Managed procurement team to ensure timely delivery of products and services while maintaining quality standards.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Developed strong relationships with vendors, fostering a collaborative environment for mutual benefit.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
Customer Support Associate
TELEPERFORMANCE
11.2020 - 10.2021
- Worked with company systems such as Live chat support and diligently completed all assigned tasks
- Managed chat flow with up to 3 consecutive chats in queue
- Provided accurate and appropriate information in response to customer inquiries
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Demonstrated mastery of customer service call script within specified time frames
- Addressed customer service inquires in a timely and accurate fashion
- Always maintained up to date records
- Provide troubleshooting steps for the issues related to products and arranging a call back for remote assistance if needed
- Preparing service request in case of pick up, installation and repairs to be done.
Assistant Purchaser
Swan Aluminums Pvt Ltd. Jharmajri, Baddi (Supermax Razor Blade Steel)
08.2015 - 03.2020
- Controlling the purchase and inventory of all procured items
- Negotiating price and commercial terms of products with suppliers
- Managing, developing & improving the purchasing team
- Establishing terms, pricing, quality requirements, delivery & contracts
- Administering the online purchasing team
- Reviewing all contracts/agreements to achieve best price/best quality purchasing
- Preparing & processing requisitions purchase & invoices for purchase
- Making recommendations & advising senior management on all purchasing issues
- Maintaining records of supplier’s contacts, agreements, goods ordered received
- Managing vendor relationship & building effective chain partnership
- Maintain and prepare documents related to department for ISO audits.
- Developed and helped to implement purchasing policies and procedures.
- Collaborated with internal stakeholders such as finance and operations departments to ensure seamless procurement processes.
- Improved communication channels between departments by implementing effective reporting systems for purchasing activities.
- Assisted in the successful negotiation of contracts, securing favorable terms for the organization.
Education
MBA - International Business
Chandigarh University
Gharuan, Punjab01.2024
Bachelor of Engineering - Mechanical Engineering
Chandigarh University
Gharuan, Punjab06.2015
Diploma - Production & Industrial Engineering
Chandigarh College of Engineering & Technology
Chandigarh, India06.2012
Class 10th -
Bal Niketan Model Sr Secondary School
Chandigarh, India06.2007
Skills
- Client management
- Client Relationship Management
- Performance monitoring
- Customer Communication
- Cost Analysis
- Vendor evaluation
- Price Negotiation
- Logistics Coordination
- Bidding processes
- Supply Chain Optimization
- Proficiency working on Software and internal tools - BUSY 14, TALLYERP 9, Odoo, Sales Force etc
- Proficiency working on MS office applications- MS Word, MS Excel, MS Power point
Coretechnicalcompetencies
- Self–starter with independent work ethics.
- Analytical and problem-solving abilities.
- Good communication and interpersonal skills.
- Quick learner and a good team player.
- Market Research
- Supplier Relationships
- Order Management
Disclaimer
I hereby, declare that the information furnished above is true to the best of my knowledge.
Gaurav
Timeline
Senior Analyst || Order to Cash
HCL Technologies
01.2024 - Current
Senior International Purchase Executive
Retrotech Business Solutions (B2B Exports LLC)
06.2023 - 11.2024
Procurement Executive || Global Supply Chain
AVASO Technology Solutions Pvt Ltd
11.2021 - 06.2023
Customer Support Associate
TELEPERFORMANCE
11.2020 - 10.2021
Assistant Purchaser
Swan Aluminums Pvt Ltd. Jharmajri, Baddi (Supermax Razor Blade Steel)
08.2015 - 03.2020
MBA - International Business
Chandigarh University
Bachelor of Engineering - Mechanical Engineering
Chandigarh University
Diploma - Production & Industrial Engineering
Chandigarh College of Engineering & Technology
Class 10th -
Bal Niketan Model Sr Secondary School
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