
Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanour.
• Documented conversations with customers to track requests, problems and solutions.
Team spirit
Problem Solving and conflict management
Multitasking skills