Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Gaurav

Chandigarh

Summary

Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency.

Overview

1
1
year of professional experience

Work History

Customer Service Executive

Teleperformance
Chandigarh
05.2024 - 12.2024

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Consulted with customers to determine best methods to resolve service and billing issues.

• Escalated customer concerns, store issues and inventory requirements to supervisors.

De-escalated problematic customer concerns, maintaining calm, friendly demeanour.

Documented conversations with customers to track requests, problems and solutions.

Education

Medical Laboratory Technician

Sri Guru Gobind Singh Collegiate Public School
Chandigarh
06-2023

Skills

Team spirit

Problem Solving and conflict management

Multitasking skills

Languages

Hindi
First Language
English
Proficient
C2
Punjabi
Advanced
C1

Hobbies

  • playing video games
  • Watching anime

Timeline

Customer Service Executive

Teleperformance
05.2024 - 12.2024

Medical Laboratory Technician

Sri Guru Gobind Singh Collegiate Public School
Gaurav