Khaidem Pinky Devi
Imphal - Manipur
Summary
2+ years of experience in Airline industry looking to secure a position as an Airport Customer Service agent with growth potential.A true people person who enjoys resolving issues and understands the importance of corporate branding and customer satisfaction at all times to achieve success. I am looking for a career in which I can bring my dedication, self-motivation, and loyalty. I am also interested in a company that has room for growth.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Interglobe Aviation Ltd
12.2023 - Current
- Greeting customers with kind and courteous customer service, rather if they need help with the kiosk checking in, checking in baggage at the counter, or just questions about what can be taken through security.
- Verifying identification and travel documents to efficiently board passengers for an on-time departure.
- Ensuring correct boarding passes are provided to each passenger for the assigned charter flight.
- Handling transactions in a timely manner over sales, delayed, canceled flights, and any issue related to lost/ damaged luggage.
- Resolving customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources.
- Escorting passengers to flights, with special attention to senior, disabled and minor passengers.
- Running paperwork and taking care of the boarding process in the timely professional manner.
Showroom Hostess
Samadon Maruti Suzuki
Imphal
11.2020 - 02.2022
- Meet and greeted customers in a professional manner.
- Communicated with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold.
- Assisted with filing duties and other administrative tasks as needed.
- Maintaining the cleanliness of the showroom and cars upto point.
Education
Bachelor of Science - Zoology
Imphal College
Manipur08-2023
Skills
- Determined to learn with practical approach
- Ability to work under pressure and positive attitude
- Willingness to Learn, Self- Motivated and Team Spirit
- Good customer service skills with polite and professional approach
- Ability to deal tactfully with upset or angry customer
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Customer Service Executive
Interglobe Aviation Ltd
12.2023 - Current
Showroom Hostess
Samadon Maruti Suzuki
11.2020 - 02.2022
Bachelor of Science - Zoology
Imphal College