Gaurav Bhatt
Operations Lead
Gurgaon
Summary
Experienced professional with over 9 years of expertise in strategy, operations, risk planning, research, and marketing across various industries including insurance, e-commerce, F&B, and healthcare. Successfully launched and led startups, building teams, and driving growth. Demonstrated leadership by leading cross-functional teams of 20+ individuals and delivering impactful strategies that align with organizational goals. A results-oriented consulting professional who excels in effective planning and execution to drive project success. Known for fostering strong team collaboration and adaptability in dynamic environments. Specialized in project lifecycle management and stakeholder engagement.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Consultant Project Manager
Freelance
11.2024 - 02.2025
- Streamlined operations for a FMCG brand by designing and implementing tailored SOPs.
- Improved cross-functional efficiency by aligning KPIs across teams and introducing data-driven process enhancements.
- Led team training and change management, ensuring smooth adoption of new workflows and sustained operational improvements.
Management Consultant (Risk and Strategy)
BluOne India
01.2024 - 07.2024
- Led and executed key projects, ensuring high-quality and timely delivery
- Represented businesses at events and conferences, forging strategic partnerships
- Conducted customer onboarding risk assessment, following strict compliances
- Designed and implemented risk-scoring models to assess SME and retail customers, improving accuracy by 15%
- Developed Standard Operating Procedures (SOPs) for risk validation and due diligence processes
- Monitored high-risk transactions and provided timely escalation for process enhancements
- Facilitated reviews, summarizing findings and presenting recommendations to senior management
Co-Founder
Kenning (BluOne India Incubation)
11.2023 - 07.2024
- Fulfilled over 4,000 orders, serving 3,000+ customers within six months
- Implemented digital-first strategies, boosting operational efficiency by 15%
- Vendor management and relationship management
- Established supply chain processes, reducing turnaround time (TAT) by 66%
- Developed a comprehensive customer support system through policies and frameworks to address queries and complaints, achieving a 100% response and resolution rate within 24 hours
Operations Lead
BluOne India
10.2022 - 12.2023
- Managed AV, Content, Marketing, and Development teams
- Implemented a Project Management framework, reducing TAT by 48 hours
- Focused on stakeholder management, team building, and process optimization
- Executed BluOne Ink's participation at the World Book Fair 2023
Research and Marketing Lead
BluOne India
06.2022 - 05.2023
- Streamlined business processes by eliminating redundancies, enhancing efficiency by 15%
- Oversaw Research and Marketing initiatives across the ecosystem
- Led a Focus group to identify and address new opportunities
Co-Founder
Mealgiri (BluOne Incubation)
10.2021 - 05.2022
- Spearheaded strategic operations, optimising processes to drive business growth
- Delivered over 10,000 meals, exceeding service targets for corporate and individual clients
- Expanded and strengthened corporate partnerships, fostering long-term relationships and repeat business
Growth Associate
BluOne India
05.2021 - 05.2022
- Performed product and UX research, analyzed competitors, and created POCs to drive strategic initiatives and support business development
- Collaborated with cross-functional teams to ensure timely and successful project delivery
- Applied advanced research methods and statistical techniques to extract actionable insights, optimizing user research for in-house projects such as HRIS and SCIMS
- Detected and monitored product defects, gaps, and missed requirements, driving improvements and optimising product performance by 10%
Research Analyst
BluOne India
01.2020 - 05.2021
- Conducted market research for US healthcare (RCM) products
- Facilitated business requirement gathering and spearheaded project management initiatives with a team of 5 UX researchers
- Designed and developed product architecture
Financial Advisor
Max Life Insurance
05.2017 - 11.2018
- Managed assets for clients and HNIs, exceeding KPIs by 10% consecutively for three months
- Developed business relationships and provided advisory services
- Advisory and sales: Exceeded department KPI's by 10% 3 months in a row
Education
MBA - Business Analytics
University of Petroleum And Energy Studies
Dehradun, India 05.2018 - 05.2020
Bachelor of Arts - Economics Honors
Punjab University
Chandigarh, India 05.2010 - 05.2013
Skills
Organizational Strategy
Timeline
Consultant Project Manager
Freelance
11.2024 - 02.2025
Management Consultant (Risk and Strategy)
BluOne India
01.2024 - 07.2024
Co-Founder
Kenning (BluOne India Incubation)
11.2023 - 07.2024
Operations Lead
BluOne India
10.2022 - 12.2023
Research and Marketing Lead
BluOne India
06.2022 - 05.2023
Co-Founder
Mealgiri (BluOne Incubation)
10.2021 - 05.2022
Growth Associate
BluOne India
05.2021 - 05.2022
Research Analyst
BluOne India
01.2020 - 05.2021
MBA - Business Analytics
University of Petroleum And Energy Studies
05.2018 - 05.2020
Financial Advisor
Max Life Insurance
05.2017 - 11.2018
Bachelor of Arts - Economics Honors
Punjab University
05.2010 - 05.2013
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