GAURAV CHAUHAN
Noida
Summary
Dynamic leader with a proven track record at Courtyard and Fairfield by Marriott, excelling in operational management and sales. Expert in driving business growth, enhancing customer satisfaction, and leading teams with a blend of technical proficiency and problem-solving skills. Achieved significant improvements in efficiency and productivity, demonstrating a strong commitment to excellence.
Overview
8
8
years of professional experience
Work History
Sales and Operational Head
Mr. Box
Noida
02.2022 - 02.2024
- Spearheaded efforts to secure new business by acquiring and managing packaging orders from diverse clients.
- Oversaw daily operations, ensuring seamless execution of packaging processes, and adherence to quality standards.
- Built and maintained strong client relationships, enhancing customer satisfaction, and retention.
- Streamlined workflows to improve efficiency, reduce costs, and maximize operational productivity.
Consultant
SEEDS (NGO)
11.2019 - 12.2021
- Managed large-scale distribution of ration and hygiene kits across India, coordinating with field offices and volunteers
- Directed the successful launch of the 'BhaGo Bag' initiative, overseeing product development, registration on e-commerce platforms, and financial arrangements
- Played a key role in national advocacy projects, mobilizing participants, coordinating with partners, and facilitating meetings
- Documented and consolidated data from field activities, maintaining an accurate and up-to-date database for reporting
Front Office Associate
Courtyard and Fairfield by Marriott
Bengaluru
05.2016 - 03.2019
- Managed the front desk for a 300+ room property, ensuring a smooth and professional guest experience.
- Resolved guest queries and complaints promptly, focusing on service recovery and satisfaction.
- Mentored new associates, providing comprehensive training to enhance team productivity.
- Played a vital role in inventory management, maintaining departmental supplies efficiently.
Education
Secondary -
Delhi Public School
Noida01.2009
Senior Secondary -
Delhi Public School
Noida01.2011
Bachelor of Science - Hospitality and Hotel Administration
Delhi Institute of Hotel Management
Delhi01.2015
Skills
- Sales and Business Development
- Operational Management
- Leadership and coordination
- Technical Proficiency
- Document management
- Problem-solving skills
- Time management
Accomplishments
- Runner-up, 'Champion of the Year 2018' at Marriott for exceptional service and performance.
- Awarded 'Associate of the Month' (04/01/18) for exemplary dedication and integrity.
- Received a certificate of appreciation for demonstrating high integrity during a Mystery Audit.
Hobbies and Interests
- Playing football and cricket.
- Exploring diverse genres of music and engaging in creative pursuits.
Activities
- Represented school in football tournaments and performed in cultural events.
- Participated in online gaming tournaments, enhancing strategic thinking, teamwork, and interpersonal skills.
- Internship, Taj Palace, New Delhi – Comprehensive training in Front Office, Accommodation Operations, Sales & Marketing, and Human Resources.
- Certification, Completed an advanced Amadeus Booking System course from India Travel & Tourism Institute.
Timeline
Sales and Operational Head
Mr. Box
02.2022 - 02.2024
Consultant
SEEDS (NGO)
11.2019 - 12.2021
Front Office Associate
Courtyard and Fairfield by Marriott
05.2016 - 03.2019
Secondary -
Delhi Public School
Senior Secondary -
Delhi Public School
Bachelor of Science - Hospitality and Hotel Administration
Delhi Institute of Hotel Management
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