Summary
Overview
Education
Skills
Timeline
Inventory, Equipment & Quality
Customer Relationship Management
Industrial Visits
Industrial Training
Hotel Operations
GeneralManager
Gaurav Joshi

Gaurav Joshi

General Manager
Haldwani

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

2
2
Languages

Education

Bachelor of Hotel Management and Catering Technology - Hotel Management

Amrapali Institute of Hotel Management
Haldwani, Uttarakhand
04.2001 -

12th - Commerce Stream

C.B.S.E. Board
01-2004

10th - undefined

C.B.S.E. Board
01-2001

Skills

Got highest number of guest comment cards in the month of May 2011 and become Best Employee of the month at The Oberoi "Udaivilas", Udaipur, Rajasthan

Timeline

Bachelor of Hotel Management and Catering Technology - Hotel Management

Amrapali Institute of Hotel Management
04.2001 -

12th - Commerce Stream

C.B.S.E. Board

10th - undefined

C.B.S.E. Board

Inventory, Equipment & Quality

  • Handling the inventory for all types of small ware, cutlery and crockery and other food supplies.
  • Taking care of hygiene inspections and conveying feedback to operating staff for any discrepancies found in standardized norms.
  • Performing regular/physical check for inventories of all alcoholic & non-alcoholic beverages, assessing projected needs and ordering food & bar supplies for daily operations.

Customer Relationship Management

  • Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements.
  • Delivering high-value services to clients for exalting their satisfaction levels; assisting the guest with menu, food and beverage.
  • Preparing tables for meals, including setting up items such as linens, silverware, and glassware.

Industrial Visits

  • Manu Maharani Resort, Ramnagar, Nainital in 2004.
  • Infinity Resort, Ramnagar, Nainital in 2004.
  • Chauki Dhani Resort, Jaipur in 2006.
  • Jaipur Palace, Jaipur in 2006.
  • Sarovar Park Plaza, Jaipur in 2006.

Industrial Training

  • Organization: Hotel Avalon Courtyard, New Delhi.
  • Duration: 75 Days
  • Department: F & B Service, Kitchen, Housekeeping, Front Office

Hotel Operations

  • Overseeing daily business operations.
  • Developing & implementing growth strategies.
  • Training low level managers & staff.
  • Creating & managing budgets.
  • Improving revenue & decreasing costs.
  • Hiring Employees
  • Evaluating performance & productivity.
  • Analyzing accounting & financial data.
  • Researching & identifying growth opportunities.
  • Generating reports & giving presentations.
  • Maintaining quality and consistency of food for enhancing guest satisfaction.
Gaurav JoshiGeneral Manager