Gaurav Kalambe

Customer Success & Global Account Management:

• Successfully managed and nurtured key client relationships across diverse industries and global regions (USA, Canada, Singapore, India, Philippines, UAE, UK), ensuring high levels of customer satisfaction and retention.
• Directly managed accounts as Account Owner for:
  ADF FOODS LIMITED
  PUBMATIC INC
  MoEngage
• Achieved customer success with notable accounts including:
  Hub International (Chicago, Illinois - Insurance)
  Spire (St. Louis, Missouri - Electricity, Oil & Gas)
  elf Beauty (Oakland, California - Cosmetics, Manufacturing)
  Vacasa (Portland, Oregon - Travel Agencies & Services)
  Sizzling Platter (Murray, Utah - Restaurants)
  ApolloMD (Atlanta, Georgia - Physicians Clinics)
  PointClickCare (Mississauga, Canada - Healthcare Software)
  Tompkins Financial (Ithaca, New York - Banking)
  Hopper (Montreal, Canada - Data Collection & Internet Portals)
  Transcorp International (Jaipur, India - Credit Cards & Transaction Processing)
  Nemko (Lysaker, Norway - Engineering Software)
  Clarus Corporation (Salt Lake City, Utah - Sporting Goods)
  Spark Power (Oakville, Canada - Facilities Management)
  Ad Results Media (Houston, Texas - Advertising & Marketing)
  Uplight (Boulder, Colorado - Engineering Software)
  KERA (Dallas, Texas - Cable & Satellite)
  Clarity Software Solutions (Madison, Connecticut - Healthcare Software)
  Canadian Bearings (Mississauga, Canada - Industrial Machinery & Equipment)
  Pmv Pharmaceuticals (Princeton, New Jersey - Research & Development)
  Galdisa (Mexico City, Mexico - Food & Beverage)
  Seedtag Advertising (Madrid, Spain - Advertising & Marketing)
  William H. Sadlier (New York City, New York - Publishing)
  ValGenesis (Santa Clara, California - Legal Software)
  Rhino Tool House (Incomplete entry, please provide full details if needed)
• Provided full life-cycle support encompassing NetSuite Licenses, Implementation, Support, and SEO, driving client value and successful adoption.
• Consistently led complex projects, ensuring on-time and on-budget delivery, directly contributing to positive client outcomes.

• NetSuite License and Implementation Projects:
  Led successful end-to-end NetSuite implementations for key clients, including Crimson Global Education and VNV Advisory Pte Limited, managing the full sales cycle from lead generation to contract closure.
  Collaborated extensively with stakeholders to gather requirements, develop project plans, and ensure on-time, on-budget execution.
  Managed cross-functional teams of consultants and developers, ensuring high-quality project delivery.
• NetSuite Support Projects:
  Successfully closed and managed a NetSuite support project for ERP Accountants LLC.
  Provided comprehensive client support, including troubleshooting, query resolution, and system improvement recommendations, ensuring NetSuite aligned with business goals.
• NetSuite Support Accounts Management:
  Managed a diverse portfolio of NetSuite support accounts (e.g., Element Biosciences, BBG Group, Intracuticals, E-emphasis, Braincorp, DCKAP).
  Delivered timely and effective client support, resolving issues efficiently and building strong, trust-based relationships.
• In-house Project (SEO):
  Spearheaded SEO initiatives, boosting Saturo's organic website traffic by over 20%.
  Improved search engine rankings for critical keywords, enhancing online visibility.

• Collaborated on the development of advertising collateral and sales presentations.
• Leveraged product and service knowledge to provide tailored suggestions based on customer needs.
• Reviewed client concerns and recommended appropriate solutions to supervisors.
• Maintained accurate client information and accounts within company databases.
• Engaged with local organizations to build professional networks and generate leads.
• Fostered strong business relationships with customers.
• Generated comprehensive reports and targeted lists for upper management.