Summary
Work History
Education
Skills
Certificate
Languages
Timeline
Generic
Gaurav Kumar

Gaurav Kumar

Delhi

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Work History

Customer Support Associate

Tech mahindra
Noida
11.2024 - 05.2025
  • Resolved customer inquiries in a timely manner.
  • Investigated and troubleshot customer issues to determine the best course of action.
  • Developed strategies for resolving difficult customer situations.
  • Reviewed incoming tickets and assigned them accordingly.
  • Created detailed reports for escalated customer cases.
  • Identified opportunities to improve customer service processes.

Education

Master of Arts - History

IGNOU
Delhi
06-2024

Bachelor of Arts - Political Science7

University of Delhi
Delhi
05-2019

Skills

  • Chat support
  • Email support
  • Client relationship management
  • Vendor nagotiation
  • Budgeting and financial management
  • Marketing and promotion
  • Technical and fundamental analysis
  • Risk management

Certificate

  • Nielit certified 1 year O level certificate

Languages

Hindi
Proficient
C2
English
Proficient
C2

Timeline

Customer Support Associate

Tech mahindra
11.2024 - 05.2025

Master of Arts - History

IGNOU

Bachelor of Arts - Political Science7

University of Delhi
Gaurav Kumar