Gaurav Manchanda
Business Analyst
Faridabad
Summary
Experienced Business Analyst with over 9 years of expertise in enterprise systems, specializing in digital finance, telecom, and insurance sectors. Adept at defining and refining business challenges, producing impactful pre-project documentation, and delivering evidence-based recommendations to stakeholders. Proven success in driving innovation, optimizing processes, and embedding Business Analysis frameworks to ensure measurable business benefits post-implementation. Skilled in balancing strategic priorities, facilitating change management, and integrating people, processes, and technology for organizational growth.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Senior Business Analyst
Comviva Technologies Limited
12.2021 - Current
- Organized requirements for digital payment/financial products based on client and regulatory needs
- Managed digital transformation projects globally, integrating systems with retail banking, card payment, and loan management
- Conducted impact assessments/gap analysis to evaluate necessary changes and ensure alignment with business objectives
- Produced essential pre-project documentation validated with stakeholders for alignment and clarity
- Advocated for inclusive project planning by integrating people, process, and technology considerations
- Delivered pre-sales support, including compliance, POC, presentations, and demos for RFP/RFIs
- Analyzed and reengineered organizational processes to improve efficiency and provided tailored solutions to customers, enhancing operational performance
Business Analyst
American Tower Corporation
02.2017 - 12.2021
- Partnered with global teams to define challenges and refine requirements at both high-level and detailed levels
- Produced pre-project documentation, including use cases and user stories, validated by stakeholders to ensure clarity and alignment
- Designed and architected As-Is to To-Be enterprise solutions, ensuring process efficiency and integration
- Carried out UATs, conducted training sessions, and worked collaboratively with IT vendors throughout the SDLC
- Applied business analysis frameworks to embed structured methodologies, promoting their benefits across teams
Business Systems Analyst
Max Life Insurance
12.2015 - 02.2017
- Analyzed impacts and performed fit-gap analysis for system changes
- Defined product features, specifications, and change requests
- Created and validated functional specification documents and diagrams
- Implemented CRM for lead management in banking institutions
Education
B.Tech - Computer Science and Engineering
Echelon Institute of Technology
01.2011 - 01.2015
12th Grade - undefined
DAV Public School
10th Grade - undefined
DAV Public School
Skills
Business Analysis Framework Design and Implementation
Requirements Gathering and Refinement
Impact Assessment and Change Management
Pre-Project Documentation and Stakeholder Validation
Business Benefits Identification and Measurement
Process, Policy, and Technology Integration
Strategic Problem Solving and Decision-Making Support
Resource Planning and Matrix Team Collaboration
Tools: JIRA, Confluence, Microsoft Office Suite, Visio, Power BI, SQL
Websites
Certification
Certified Business Analysis Professional (CBAP)
Timeline
Senior Business Analyst
Comviva Technologies Limited
12.2021 - Current
Business Analyst
American Tower Corporation
02.2017 - 12.2021
Business Systems Analyst
Max Life Insurance
12.2015 - 02.2017
B.Tech - Computer Science and Engineering
Echelon Institute of Technology
01.2011 - 01.2015
12th Grade - undefined
DAV Public School
10th Grade - undefined
DAV Public School
Certified Business Analysis Professional (CBAP)
Certified Scrum Product Owner
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