Gaurav Manjunath

• Perform month-end closing activities associated with allocating revenue appropriately across business units
• Build cross functional relationships and collaborate with other teams such as Deals Desk, Sales Ops etc. to identify deals that require revenue allocation
• Generate recurring and adhoc management reports to track pipeline, forecast revenue, pricing performance etc.
• Understand business objectives and issues and conduct insightful, fact-based analysis to help solve complex problems
• Create frameworks to better understand and monitor key business activities
• Build Technical team and worked on Enhancements

On an ongoing basis, identify opportunities for process improvement

· Worked on both RITM and Incident for L1 and L2 support.

· Working on Creating Offers as per client requirements.

· Having a good hold on ServiceNow Tool.

· Handling of day to day activities including minor and critical issues.

· Having good hold on creating Reports, Software, SLA/OLA/UC creation in ServiceNow.

· Knowledge on CMDB.

· Knowledge on Portal.

· Worked on ServiceNow customizations like Script Include, Transform Maps, Client Script, Scheduled Jobs.

· Worked on UI Policies, UI Actions as part of Enhancements.

· Worked on Email Notifications and its

configuration.

· Currently handling a team of five as Team Lead.