Gaurav Mitra
Team Leader - NKA Services
Bengaluru
Summary
Results-driven supply chain professional with over 2 years of experience in optimizing operations, managing key accounts, and leveraging data-driven insights to enhance efficiency and customer satisfaction. Proven track record of improving fill rates, streamlining workflows, and driving volume growth in fast-paced environments. Skilled in Power BI, ERP systems, and Lean Six Sigma methodologies. Adept at leading teams, managing cross-functional projects, and delivering exceptional results in high-pressure scenarios.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Team Leader - National Key Account Services
Hindustan Coca-Cola Beverages Pvt. Ltd.
02.2023 - Current
- Managed Pan India accounts for Amazon and Big Basket, achieving a 95%+ fill rate (up from 81% YoY) and contributing to a 101% growth in the Airport/Airlines Channel
- Spearheaded the integration of Power BI for daily report tracking and data analysis, enabling more informed decision-making
- Improved year-to-date fill rate by 11%, surpassing the FY 2023 target of 7%
- Worked closely with sales, logistics, and warehouse teams to ensure seamless operations and customer satisfaction
Senior Executive
Flipkart
06.2022 - 01.2023
- Enhanced 3PL returns processing efficiency by 4%, reducing semi-large processing time by 9%, and increasing overall processing rates by 18%
- Eliminated redundant scans in the returns process, reducing processing time and improving productivity
- Increased Items Per Person (IPP) from 377 to 445, driving higher operational output
Intern
Flipkart
01.2022 - 03.2022
- Designed an agile resort layout, reducing processing time by 41.73% and improving Items per Person (IPP) by 82.35%
- Enhanced handling efficiency, reducing processing effort and time by 72.88%
Intern
Bharti Airtel Limited
05.2021 - 07.2021
- Conducted a comprehensive analysis of inventory management and storage procedures, leading to improved warehouse efficiency
- Developed a detailed report on end-to-end logistics processes using Oracle’s CATS ERP system
Intern
CRY India
05.2019 - 08.2019
- Led a team of 6 to raise Rs 4,100 through collaborations with local businesses
- Conducted market analysis and collaborated with 24 Puja Committees to identify growth opportunities
Education
MBA - Supply Chain and Logistics
Amity University, CII School of Logistics
09.2020 - 05.2022
BBA -
Amity University
Kolkata 05.2017 - 06.2020
ISC - undefined
St. Stephen's School
ICSE - undefined
St. Stephen's School
Skills
- Supply Chain Optimization
- Data Analytics
- Key Account Management
- Process Improvement
- Leadership & Team Management
- Technical Proficiency
Certification
Lean Six Sigma Green Belt
Accomplishments
- Achieved 101% growth in the Airport/Airlines Channel at Hindustan Coca-Cola Beverages.
- Improved fill rate by 11% YoY, exceeding the FY 2023 target.
- Increased Items Per Person (IPP) by 18% at Flipkart.
- Reduced processing time by 41.73% during the Flipkart internship.
Extra-Curricular Activities
Brand Ambassador for CRY India at Amity University. 1st Place in a college music competition. 5th Year Junior Diploma in Classical Singing. Social Media Moderator for the CII School of Logistics.
Timeline
Team Leader - National Key Account Services
Hindustan Coca-Cola Beverages Pvt. Ltd.
02.2023 - Current
Senior Executive
Flipkart
06.2022 - 01.2023
Intern
Flipkart
01.2022 - 03.2022
Intern
Bharti Airtel Limited
05.2021 - 07.2021
MBA - Supply Chain and Logistics
Amity University, CII School of Logistics
09.2020 - 05.2022
Intern
CRY India
05.2019 - 08.2019
BBA -
Amity University
05.2017 - 06.2020
ISC - undefined
St. Stephen's School
ICSE - undefined
St. Stephen's School
Lean Six Sigma Green Belt
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