SANOOP REJI
National Account Manager/ Key Account Manager/ Sales/ MBA
Bengaluru
Summary
Highly accomplished National Account Manager and Sales & Marketing professional with a proven track record of driving revenue growth, building strategic partnerships, and exceeding sales targets. Possessing a comprehensive understanding of the sales process, market dynamics, and customer relationship management and excel at delivering exceptional results in highly competitive industries. Seeking a challenging role to utilize expertise in driving business growth, enhancing customer relationships, and optimizing supply chain operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
ASSISTANT HEAD – NATIONAL ACCOUNT MANAGER
LetsTransport (Diptab Ventures)
Bengaluru
11.2023 - Current
- Manage portfolio of National Accounts in FMCG (Fast-Moving Consumer Goods) sector, responsible for generating revenue and achieving sales targets
- Provide leadership and guidance to account teams, setting goals, monitoring performance, and facilitating professional development.
- Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
- Collaborated with cross-functional teams to develop targeted marketing strategies for each national account.
- Built strong relationships with key decision-makers at executive level within national accounts organizations.
- Monitored departmental performance metrics, identifying areas of improvement and initiating corrective actions when necessary.
- Developed strategic plans for department growth in alignment with organizational objectives.
- Participated in networking events to expand professional connections and attract new clientele.
- Gained 100+ new customers and delivered 3Cr in account revenue by overseeing new account sales
ASSISTANT NATIONAL ACCOUNT MANAGER
LetsTransport (Diptab Ventures)
Bengaluru
5 2022 - 11.2023
- Analyze market trends, customer needs, and competitor activities to identify business opportunities and develop effective sales strategies
- Collaborate with cross-functional teams, including operations, warehousing, and transportation, to ensure efficient and timely delivery of products to customers
- Prepare and present reports, sales forecasts, and performance metrics to senior management, highlighting achievements and areas of improvement
- Negotiate contracts and pricing agreements with clients, ensuring profitability while maintaining customer satisfaction
- Develop and maintain strategic partnerships with key clients, fostering long-term relationships and identifying opportunities for business expansion
- Conduct regular business reviews with clients to evaluate performance, address concerns, and identify areas for improvement
- Negotiated contracts with suppliers, securing favorable terms that benefited both company and its clients.
- Provide leadership and guidance to account teams, setting goals, monitoring performance, and facilitating professional development.
- Boosted sales by 26%, territory by 4% and market share by 18 % using cross-selling techniques
NATIONAL INSIDE SALES HEAD
Treebo Hotels
Bengaluru
12.2015 - 05.2022
- Accomplished Inside Sales Head with a track record of success in building and managing high-performance sales teams with proven ability to develop and execute strategic sales plans, drive revenue growth, and exceed sales targets
- Skilled in implementing sales processes, optimizing sales operations, and fostering collaborative relationships with internal and external stakeholders
- Lead and manage inside sales team responsible for generating revenue through outbound prospecting, lead qualification, and closing deals
- Managed over 300 + B2B clients which contributes 65% of total B2B revenue.
- Develop and execute strategic sales plans to achieve sales targets and drive business growth
- Set sales targets, monitor performance metrics, and provide coaching and feedback to team members to enhance their sales skills and capabilities
- Build and maintain strong relationships with key accounts and strategic partners to drive customer satisfaction and retention
- Conduct regular sales meetings and trainings to ensure team members are equipped with knowledge and tools to succeed
- Prepare and present sales forecasts, reports, and performance metrics to senior management, highlighting achievements and areas for improvement.
- Proven ability to develop and implement creative solutions to complex problems.
VACATION CONSULTANT
RCI (Resort Condominiums International)
Bengaluru
04.2015 - 11.2015
- Interact with clients to understand their travel preferences, budget, and specific requirements to design personalized vacation packages
- Conduct in-depth destination research to provide clients with accurate and up-to-date information about attractions, accommodations, transportation, and activities
- Collaborate with vendors, airlines, hotels, and local tour operators to negotiate contracts, secure reservations, and ensure competitive pricing for clients
- Maintain strong relationships with suppliers and partners, staying informed about latest offerings and promotions to provide clients with best options
- Assist clients with travel documentation, including visa requirements, passport renewals, and travel insurance, ensuring compliance with regulations.
- Increased repeat clientele(15%) through exceptional customer service and follow-up communications
SOCIAL INTERACTIVE MEDIA ADVISOR
24/7 CUSTOMER - SEARS
Bengaluru
04.2011 - 11.2011
- Demonstrated effective communication skills to establish rapport with customers, understand their needs, and exceed their expectations
- Provided accurate and up-to-date information on products, services, promotions, and policies to customers
- Effectively handled customer complaints and concerns - taking ownership of issues and escalating as necessary to ensure swift resolution
- Maintained detailed and accurate records of customer interactions and transactions in CRM system
- Collaborated with cross-functional teams, such as sales, technical support, and logistics, to resolve customer issues and provide comprehensive solutions
- Assisted in development of training materials for new advisors, improving overall team performance.
- Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue by 18%.
Education
MBA -
Christ University
Bangalore, Karnataka 06.2013 - 04.2015
BBA - Aviation Management
Flying Cats College / Annamalai University
Bangalore, Karnataka 08.2008 - 04.2011
Skills
Supply Chain Optimization
Lead Generation
Contract Negotiation
Key Account Management
Business Development
Market & Trend Analysis
Problem-Solving
Customer Relationship Management
Sales Strategy and Sales Process Optimization
Team Management
Project Management
Report Generation
Goal Setting
Operations Support
Accomplishments
- LetsTransport
- Achieved a 20% increase in revenue from key accounts within the first year of tenure.
- Successfully negotiated a long-term contract with a major FMCG client, resulting in a 15% increase in annual sales.
- Implemented process improvements in supply chain operations, reducing delivery lead time by 25% and increasing customer satisfaction.
- Treebo Hotels
- Led the inside sales team to exceed quarterly sales targets by 30% consistently for three consecutive quarters.
- Implemented a CRM system, resulting in improved sales pipeline visibility, increased team productivity, and enhanced customer relationship management.
- Developed and launched a new lead generation strategy, resulting in a 25% increase in qualified leads and sales opportunities.
- RCI
- Consistently achieved a customer satisfaction rating of over 95% based on post-trip feedback surveys.
- Generated a 25% increase in sales revenue through effective upselling and cross-selling of travel services.
- Recognized as a top performer, receiving the "Vacation Consultant of the Month" award for two consecutive months.
- SEARS
- Recognized as a top performer during Black Friday sale.
- Resolved a complex customer issue that had been escalated multiple times, resulting in a positive customer experience and retaining the customer's loyalty.
- Received several positive customer feedback and appreciation emails for exceptional service.
Timeline
ASSISTANT HEAD – NATIONAL ACCOUNT MANAGER
LetsTransport (Diptab Ventures)
11.2023 - Current
NATIONAL INSIDE SALES HEAD
Treebo Hotels
12.2015 - 05.2022
VACATION CONSULTANT
RCI (Resort Condominiums International)
04.2015 - 11.2015
MBA -
Christ University
06.2013 - 04.2015
SOCIAL INTERACTIVE MEDIA ADVISOR
24/7 CUSTOMER - SEARS
04.2011 - 11.2011
BBA - Aviation Management
Flying Cats College / Annamalai University
08.2008 - 04.2011
ASSISTANT NATIONAL ACCOUNT MANAGER
LetsTransport (Diptab Ventures)
5 2022 - 11.2023