Gaurav Sharma

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers. I am doing this calling through Airtel Champ Diary (Digital) well checked by CTO Head H'ble Manish Dixit Sir.
• Developed detailed plans based on broad guidance and direction.
• Managed senior-level personnel working in marketing and sales capacities. Doing D2C interlock meeting with TSM & ZSM Weekly.
• Set aggressive targets for employees to drive company success and strengthen motivation. Weekly R&R during Gate Meeting amongst all present staff so that all can take learning and make effort to keep them best and winner next time.
• Defined clear targets and objectives and communicated to other team member of all KPI's
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

To take care of defined KPI's by IFR Head and keep maintain the basic decipline in all 4 Zone Delhi (Central,West,North,South)

• Defined and maintained databases to deliver responsiveness to data customer requests.
• Resolved scalability problems and addressed concerned guys alongwith their respectively Zonal Head.

• To allocate work manually to field engineer.
• Closely monitored all priorities customer segment wise.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Maintained updated and detailed records of calls in physical and electronic database.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Analyzed customer feedback and provided solutions to improve customer service.

• Educated staff on organizational mission and goals to help employees achieve success.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Created and managed project plans, timelines and budgets.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• Inspected manufactured parts by reviewing visually and assessing dimensions.

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• Sampled materials and products to conduct in-depth measurements and tests.
• Developed and implemented quality control processes to meet product standards.
• Maintained quality documentation and records for conformance with relevant standards.