Gaurav Sharma
Gurgaon
Summary
Global HR professional with over 13 years of experience in the IT and BFSI sectors, excelling in HR Business Partnering and Strategic HR roles. Exposure to Indian and global roles, with expertise in senior stakeholder management, HR business partnering, client HR, coaching, talent management, policy design, HR analytics, and project management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Account HR Manager
Accenture Solutions Pvt. Ltd
Gurgaon
04.2022 - Current
- Global Client Account HR Manager – December 2023 to present.
- Client Account HR for a Platinum S&P Client (one of the largest accounts with Accenture) with HC of approximately 28,000 spanning 14 countries, as part of a three-member team spread globally.
- Program Manager for Action Planning for Engagement, with inputs from LTES Survey results.
- Program Manager for Language Compliance and Third-Party Vendor Audits done for the client.
- HR Coach for Program and Country Site Leads for people interventions, including Org Restructuring, Manpower Planning, Retention Strategy, and Inclusion and Diversity.
- Directed Succession planning and performance reviews to align talent development with business goals.
- Completed Gallup - Strengths and Engagement Coach certification from Gallup in March 2025.
- Executed headcount analysis and role rotation for sensitive positions to optimize workforce efficiency.
- Collaborated with global teams to advance people agenda across recruitment, rewards, and compliance.
- Key Responsibilities include Client Account Input, People Mobility, Conflict management.
- Global project titled 'Prioritizing People Priorities for Leaders Among Conflicting Priorities'.
- Conduct onboarding sessions for senior leaders in India under the Embark program.
- Recognized for driving the engagement charter by the Global Engagement Lead and Account Leaders.
HR Lead – Finance & GI Insurance Ops
Accenture Solutions Pvt. Ltd
Gurgaon
04.2022 - 12.2023
- HR Lead for Finance and Insurance Ops tower – 2,000 employees, with a team of 3 HRPAs.
- Facilitated Discover You program, guiding 22 Managers through a 6 months coaching and mentorship journey with senior business leaders and certified coaches.
- Program Manager – HR GuruKool – Learning program for Accenture India Ops HR team for FY22-23, with a focus on key HR and business concepts, along with the latest market trends.
- Led retention charter for the account – attrition decreased from 22.2% in FY23 to 15.7% in FY24.
- Prepared comprehensive HR leadership review presentations and attrition reports for clients.
- Led the quarterly and annual performance achievement processes for the account.
- Led the Work Learn Fusion challenge pilot for the account – appreciation from Global CAL.
- Driving TQ – Technology Quotient [14 mandatory modules] completion at account.
Associate Vice President, HR
Kotak Mahindra Bank
New Delhi
12.2015 - 04.2022
- HRBP – Consumer Assets - Pan India for 3 businesses | Apr 2018- Apr 2022.
- Organization High Impact Projects and Appreciation
- Promoted twice in straight 2 and 3 years to Chief Manager and Associate Vice President . 3 progressive roles in 6 years.
- Certified by NHRDN for NHRDN's The Learning Camp: Journey to the C-Suite.
- Certified TMP – Talent Management Professional from TMI Institute, US.
- Finalist of the Kotak Young Leadership Council – Top 24 among 1,600 participants eligible.
- Recognized by the Business Head – Consumer Assets, top gun for the project on sales incentives.
- I represented Kotak at the NHRDN and SHRM conferences as part of the talent pool in the HR team.
- Spearheading initiatives around D&I, IJP policy, career movement, and employee learning.
- Appreciation from CHRO, Makarand Khatavkar, Design team of Redscape, HR portal.
- Designed HR-RM scorecard, Automation of reports and dashboards for BvA and Attrition.
- Exposure to Kotak – ING merger – Change Management, CL merger and Job Evaluations.
- Designed HR – Blue book, Guidebook for HR RMs with policies in collaboration with COE.
- Attrition Control – Design dashboards, Cost analysis, implemented Golden Hour retention.
- Designed, reviewed and executed Incentive policies for 6000 on-roll/5000 off-roll employees.
- Performance management- Annual appraisals, SPOC for ER conciliation cases in NCR.
- Talent Acquisition: responsible for mid & top management hiring – Regional & Zonal Roles.
HR Relationship Manager – Retail Liabilities - North India
Kotak Mahindra Bank
New Delhi
12.2015 - 03.2018
- HR-BP for Retail Liabilities - North India - 1500 on-roll employees for KMBL
- Employee Engagement-Kotak Sports League, Cricketathon, Kona-Kona Kalaker, Town hall
- Business Acumen: Liaising with employees/managers to improvise processes and policies
- Organizational Development: Facilitated manager trainings for handholding new joinee, HR processes, team handling, POSH, Leadership training for new managers, Onboarding sessions
- Designed sales incentives program with a mix of lead & lag indicators, Grievance handling
HR – Business Success Enabler
UST Global
Trivandrum
05.2014 - 12.2015
- HR Business Partner, HealthCare Vertical.
- Appreciation by the CHRO and Vertical Delivery Head with a cash reward of $150 – Talent Acquisition.
- HR Business Partner for the biggest vertical, supporting 1,800 employees as a team of three HRBPs.
- Designed ‘Organizational builder matrix’ |Identification and development of High Potential Talent.
- Wrote a case study - ‘Organizational effectiveness & Employee engagement’ with business inputs
- Designed the ‘Employee Handbook’ for new joiners, with a focus on processes and policies.
- Recommendations on ‘Account mining’ for HR team - research & inputs from delivery heads.
- Talent Management – Employee career growth by Hi Potential and Succession Planning.
- Compensation Review for onsite / offshore resources, R&R and Retention bonus / merit pay.
- Conducted 'Pyramid Analysis' and the impact of the span of control, as well as the GPTW survey analysis.
- SPOC for Compliance and Immigration, Attrition analysis and policy communication.
Summer Internship
GlaxoSmithKline Pharmaceuticals
05.2013 - 06.2013
- Developed and benchmarked talent management, L&D, and MT program policies.
- Created 'HR Briefing Presentation' and 'ABM Assessment Preparation Guide.'
- Coordinated campus branding activities for GSK with campus ambassadors in 2013-2014.
- Received letter of recommendation from Mr. Biplob Banerjee, GM – Country Head Commercials HR.
- Delivered module live across 32 locations, benefiting 1,298 MBAs, ABMs, and RBMs.
Systems Engineer
Tata Consultancy Services
Delhi
01.2010 - 05.2012
- IT Consulting Project: - Income tax application for IT Return and PAN transfer facilities.
- Oracle DBA - Administered Oracle 10g server for TCS team of 90 associates.
- Member of RFP team which helped TCS win the ‘e-filing’ project | Interacted with Income Tax officials, ORACLE, IBM associates| Organized BCP drills | Authored KT documents.
- Appreciated by the Project Manager for contributions in preparing the RFP for the 'e-filing' project by TCS.
- Spearheaded various CSR and cultural events in collaboration with the HR team.
Education
PGDHRM - Human Resources Management
XLRI
Jamshedpur12.2014
Bachelor of Technology - Electronics and Communication Engineering
NIT Kurukshetra
12.2009
Standard XII – HSC - C.B.S.E
Y.S.N. Mahendragarh
Mahendragarh12.2004
Class X - C.B.S.E
Y.S.N. Mahendragarh
Mahendragarh12.2002
Skills
- HR Business Partnering
- Client Account HR Management
- Change Management
- Talent Management
- Leadership Coaching
- Stakeholder Collaboration
- HR Leadership
- Strategic Planning
- Program Management
- Leadership Development
- Succession Planning
- Large-scale Project Management
- Compliance and auditing
- Performance Management
- Organizational Development
Accomplishments
- Awarded Encore Award for driving key HR projects on leadership development and retention - Quarterly HR awards at Accenture.
- Awarded Consumer Assets Top Gun Award for leading HR Project on Rewards for Sales Team at Kotak.
- Completed the HR Foundation Program by HUL at XLRI Jamshedpur in 2013.
- Co-authored article titled 'Leading Path to Sustainable Development' in Xpress HR, 2013.
- Scored 99.40 percentile in CAT 2012, ranked 2826 in AIEEE 2005.
Personal Information
Date of Birth: 11/15/86
Extracurricular Activities
‘(IR)Rational’, 2013, ‘EntHRone’, 2013, ‘GSK Business Excellence Series’, 2012, Airtel mobile internet usage - Projective techniques for conducting disguised market research, 2013, ‘Sach Apeal’ - Case study Competition, 2006, ‘Dalal Street’ - Simulation of Share-market, 2007, Poem Recitation – ‘Utkarsh 06’, 2006, Badminton, Cycling and Running half marathons – Organiser in local events
Live Academic Projects
- Designed & administered Competency Assessment centre, 70 attendees, along with integration & feedback
- Designed a Live Training and Development (T&D) module, for restaurant service staff at ITC Jamshedpur
- Conducted live analysis of PMS, at Usha Martin, Jamshedpur & study of Industrial relations at Tata Motors
- Conceptualized and conducted disguised consumer research, for Men’s face-wash on 200+ respondents for ITC
Positions Of Responsibility
- Team GetMyStuff, XLRI, Campus-based non-profit start-up in XLRI - supported by E-Cell, XLRI, 2012-2013
- Member | Infrastructure Team, Ensemble – Annual Fest, XLRI, Responsible for providing infrastructure and hospitality requirements for the events, 2012
- Food & Beverages Coordinator, Team Services (Placement support), Facilitated infrastructure & hospitality requirements for companies in placements, 2012-2013
- Team Member ‘MICROBUS’, NIT KKR, Efficient scheduling & effective management – multiple events administered on time, 2009
- Convener ‘LITERATI’ Fest, NIT KKR, Conceptualizing, Implementing and organizing events, coordinated with the committees to plan and execute events, 2009
Certification
> Certified Strengths and Engagement Coach - with Gallup in 2025.
> Certified by NHRDN for - NHRDN's The Learning Camp: Journey to the C-Suite, while working with Kotak.
> Certified TMP – Talent Management Professional from TMI institute - US in 2022.
Timeline
Client Account HR Manager
Accenture Solutions Pvt. Ltd
04.2022 - Current
HR Lead – Finance & GI Insurance Ops
Accenture Solutions Pvt. Ltd
04.2022 - 12.2023
Associate Vice President, HR
Kotak Mahindra Bank
12.2015 - 04.2022
HR Relationship Manager – Retail Liabilities - North India
Kotak Mahindra Bank
12.2015 - 03.2018
HR – Business Success Enabler
UST Global
05.2014 - 12.2015
Summer Internship
GlaxoSmithKline Pharmaceuticals
05.2013 - 06.2013
Systems Engineer
Tata Consultancy Services
01.2010 - 05.2012
PGDHRM - Human Resources Management
XLRI
Bachelor of Technology - Electronics and Communication Engineering
NIT Kurukshetra
Standard XII – HSC - C.B.S.E
Y.S.N. Mahendragarh
Class X - C.B.S.E
Y.S.N. Mahendragarh
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