Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Languages
Timeline
Generic

GAURAV SHARMA

New Delhi

Summary

Versatile sales and customer service Associate highly effective at applying excellent planning and time management and customer service abilities to challenge sales target's, well versed in developing and deepening customer relationship to build loyal base.

Overview

4
4
years of professional experience

Work History

Academic Councellor

Aakash
New delhi
01.2025 - Current
  • Guided students in selecting appropriate academic programs and courses.
  • Collaborated with faculty to address student concerns and academic challenges.
  • Provided resources for scholarship opportunities and financial aid information.

Customer service specialist

Fab hotel
Gurgaon
06.2024 - 12.2024
  • Provided customer support and troubleshooting to ensure successful booking
  • Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
  • Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
  • Developed and implemented a customer service policy that improved customer service and resulted in a X% increase in customer satisfaction

Senior sales Associate

Livpure smart homes
Gurgaon
09.2022 - 06.2024
  • Developed and implemented an effective sales strategy that increased sales by X% in the assigned region
  • Regularly met or exceeded sales goals by implementing strategic closing .

Education

B.com -

K.U.K university
Kurukshetra
04.2026 - 04.2026

Higher Secondary Examination -

Vidya sagar smart school
Panipat

Skills

  • Microsoft Office
  • Leadership Skills
  • Ability to Work in a Team
  • Fast Learner
  • Communication Skills

Hobbies and Interests

  • Gaming
  • Cooking
  • Watching animes
  • Playing badminton

Languages

  • English
  • Hindi

Languages

Hindi
Native language
English
Upper Intermediate (B2)
B2

Timeline

B.com -

K.U.K university
04.2026 - 04.2026

Academic Councellor

Aakash
01.2025 - Current

Customer service specialist

Fab hotel
06.2024 - 12.2024

Senior sales Associate

Livpure smart homes
09.2022 - 06.2024

Higher Secondary Examination -

Vidya sagar smart school
GAURAV SHARMA