Gaurav Singh
IT Delivery Manager
Bangalore
Summary
Accomplished technology leader with wide success navigating teams through corporate vision, IT strategy, and business operations. Direct experience managing Digital Transformation, Cloud Migration, Quality Engineering, Test Data Management, Technology Lifecycle Management.
Quality engineering evangelist and solutions pioneer who transforms business functions and builds strategic partnerships to deliver industry-leading results. Maintains organizational competitiveness, implements best practices, ensures continuous improvement, and builds engaged teams and cutting-edge solutions
Performance-driven focus on business value and revenue who enables development of powerful business strategies supported by high-performance IT applications. Go getter who turns challenges into opportunities. Passion for driving innovation strategy and digital transformation.
PMI certified Project Management Professional (PMP) & Certified Scrum Master (CSM)
Strong technical & interpersonal communication skills with delivery management, stakeholder management, people management & communications management as key strengths.
Exposure in financial (Banking, Insurance & Capital Markets) and non-financial domains (Healthcare, Retail, Energy) with client facing roles across geographies
Building IPs and Performance culture, fine-tune & process Optimization to ensure non-compounding Performance + Technical + Management + OPex Debts
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Delivery Manager
Humana Inc, NTT-DATA
Bangalore
02.2022 - Current
- Increased book of business from $30M to $50M
- Manage portfolio with India Team size of 230 & Global Team size of 450 spread across 20+ delivery towers
- Performed Delivery Management & Solutioning across Quality Engineering, Digital Transformation, Mainframe Batch monitoring, Cloud Migration, Technology Lifecycle Management & Oracle Finance Modernization
- Collaborate with NTT-DATA and client leadership to envision & enable strategic roadmaps to grow account footprint and solve business problems
- Drove Sales (Proactive, RFQ, RFP, RFI) & Statement of Work
Performance Engineering CoE Architect
Capgemini
Bangalore
05.2021 - 10.2021
- Delivery and Solution oversight for performance engineering services across 10+ North America clients with 150+ test engineering professionals including accounts like McDonald's, T-MOBILE, NBCU, WABTEC, GE GAS Power, Signat health etc.
- Drove build & adoption of high quality products, offering & capabilities that can fit into next-gen eco-system while enabling existing offerings to provide Customer Experience during Digital Transformation.
- Provided $500K+ cost saving avenues and optimal performance engineering transformation roadmap across portfolio.
- Performed Pre-sales , Resell and quote of partner license products worth $5M
- Orchestrated with platform and DevOps team, solutioning and adoption of AWS based CI/CD PT pipeline via TeamCity leading to TAT reduction by 30%
Performance Engineering Architect
NTT-DATA
Bangalore
11.2017 - 04.2021
- Delivery of Performance engineering & Security Testing services across portfolio with 50+ test engineering professionals including accounts like BCBSRI, AvMed, NAMM, WPS, DHP (In-House Product), British Telecom, Apria, Puma Energy, Unite Students, CYC
- Drove Performance & Security posture optimization through implementation of engineering practices & active collaboration with Architects, Development & Infrastructure team.
- Performance and Security defect leakage to PROD reduced by 75%
- Transform Quality Assurance to Quality Engineering by assessing the current state, industry trends & customer vision to provide & implement solutions to bridge gaps & adoption of Shift Left, CI/CD integration, Continuous Testing, SRE, Observability, Client Side Simulation, Chaos Engineering.
- Envisioned and led build of IPs for Performance and Security area which led to 40% reduction in time to market & reduced cost of quality.
Performance Engineering Lead
Capgemini
Bangalore
09.2015 - 06.2017
- Performance Engineering service delivery for ANZ Bank & LPL Financials with 100+ test engineering professionals.
- Increased headcount for Performance Engineering and Functional-Automation team area by 50% (20 to 30) & 200% (10 to 30) respectively which included client front-ending to acquire bodies of work, operationalized the work force, Delivery oversight & people management.
- Mentoring, appraising and training resources to achieve high quality project deliverables.
- IPs and accelerators for cost of quality reduction by 20%
Performance Engineering Lead
Commonwealth Bank of Australia, TCS
Sydney
08.2011 - 08.2015
- Delivery of services for Core Platform Non-functional test team responsible for testing OLTP (Web services & GUI) and batch components (ABAP programs, End of Days, BI process chains, BPFW framework etc.) of various SAP systems - SAP Banking, SAP PI, SAP BI, SAP ERP, SAP CC, SAP Bank Analyzer, SAP Insurance and SAP CRM.
- Joined as senior test analyst and got promoted to lead to test manager by 2014. Team was nominated for two consecutive quarterly leading lights nominations during 2014-2015.
- Received several individual leading light awards.
- IPs and accelerators for cost of quality reduction by 25%
Education
B.E. in Information Technology
Manipal Institute of Technology, Manipal University
Manipal, Karnataka 07.2005 - 05.2009
Skills
Global IT Delivery
Accomplishments
Account & Review Improvement: Drove revenue growth from $30 Million to $50 Million in span of 12 months as Delivery Director
Partnership & Cost Improvement: Improved vendor relationship management, IT services, reducing monthly spend and generating substantial annual savings. Drove significant improvements in Delivery and Cost
Quality Engineering Transformation: Directed quality engineering transformation as Delivery Director, resulting in 100% adoption of automated functional, performance & security testing within CI/CD pipeline, reducing time to market by 40%
Portfolio Diversification: Expansion of Quality engineering shop in areas of Cloud Transformation & Migration, Technology LifeCycle Management, Oracle Finance Modernization & Digital transformation.
IP & Solution: Envisioned and led creation of multiple IPs in the space of quality engineering, test data management & AI machine learning leading to revenue growth and new logo acquisition
Certification
Project Management Professional® (PMP)
Timeline
Delivery Manager
Humana Inc, NTT-DATA
02.2022 - Current
Performance Engineering CoE Architect
Capgemini
05.2021 - 10.2021
Performance Engineering Architect
NTT-DATA
11.2017 - 04.2021
Certified Scrum Master® (CSM)
08-2017
Project Management Professional® (PMP)
07-2017
Performance Engineering Lead
Capgemini
09.2015 - 06.2017
Performance Engineering Lead
Commonwealth Bank of Australia, TCS
08.2011 - 08.2015
B.E. in Information Technology
Manipal Institute of Technology, Manipal University
07.2005 - 05.2009
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