Gaurav Singh
Head of Operations & Associate Vice President - upGrad Campus
Bangalore,KA
Summary
Experienced leader with a proven track record for building businesses and teams from grounds up and delivering. Skilled at motivating others and developing strategies for increased revenue as well as productivity
Overview
14
14
years of professional experience
Work History
Associate Vice President
UpGrad Education Private Limited
01.2020 - Current
- Head of Delivery and Student Success at upGrad Campus, leading a team of over 45 coworkers handling learning outcome for all types of clients B2C, Corporate and University
- Have consistently delivered over 80% certification rate for all of our learners
- Have consistently delivered over 30% average NPS for all of our certificate programs and over 80% NPS for our corporate trainings
- Enhanced operational efficiency by streamlining processes and implementing cost saving measures resulting in the business operations cost to be less than 20% of the ARPU
- Establishing key industry partnerships to bolster revenue opportunities for the firm
- Reduced employee turnover rates by fostering a positive work environment resulting in lowest attrition across the upGrad group
- Delivered consistent revenue growth by identifying new business opportunities and expanding client relationships.
- Championed diversity and inclusion efforts within the organization, successfully implementing policies and programs that promoted equal opportunities for all employees, regardless of background or identity.
- Implemented data-driven decision-making practices to inform business strategy and optimize performance metrics across all departments.
Manager
Reliance Jio Infocomm
04.2018 - 12.2019
- Assisting the senior leadership in strategic transformations in Enterprise Business
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
- Accomplished multiple tasks within established timeframes
- Creating an Ed-tech Platform for assisting government job aspirants in India
Consultant
Ernst & Young
10.2016 - 04.2018
- Implemented best practices to optimize clients' organizational performance, leading to improved operational efficiency.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
Consultant
KPMG Advisory Services
04.2015 - 09.2016
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
Assistant Shift Manager
Chambal Fertilisers And Chemicals Limited
06.2011 - 06.2013
- Managed day to day operations and smooth working of Ammonia plant
- Optimized shift scheduling to ensure adequate staffing during plant breakdowns
Manager - Technical
Sharp Global Limited
05.2010 - 06.2011
- Worked as the Maintenance and Utility head of the whole unit from Aug’10 to Dec’10
- Responsible for production and inventory planning as production executive from Dec’10 to Jun’11
- Conceptualized model of Overall Equipment Efficiency for the unit, considering the efficiency of individual units, in Mar’11 which is used now as well
- Was part of the team that conducted feasibility study for implementation of ERP systems
Education
Post Graduate Diploma in Business Management - General Management
Indian Institute of Management Udaipur
Udaipur 04.2001 -
Bachelor of Technology - Chemical Engineering
Indian Institute of Technology Kanpur
Kanpur, India 04.2001 -
Skills
Leadership
undefinedTimeline
Associate Vice President
UpGrad Education Private Limited
01.2020 - Current
Manager
Reliance Jio Infocomm
04.2018 - 12.2019
Consultant
Ernst & Young
10.2016 - 04.2018
Consultant
KPMG Advisory Services
04.2015 - 09.2016
Assistant Shift Manager
Chambal Fertilisers And Chemicals Limited
06.2011 - 06.2013
Manager - Technical
Sharp Global Limited
05.2010 - 06.2011
Post Graduate Diploma in Business Management - General Management
Indian Institute of Management Udaipur
04.2001 -
Bachelor of Technology - Chemical Engineering
Indian Institute of Technology Kanpur
04.2001 -
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