Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Raunaq Dutta

Mumbai

Summary

Strategic and results-driven Strategic Account Manager with over 5 years of experience in managing key accounts, driving revenue growth, and forging strong relationships with clients. Proven ability to identify opportunities, develop strategies, and negotiate contracts that align with company goals. Passionate about delivering exceptional customer service and fostering long-term partnerships. Seeking to leverage my expertise in account management and business development in a challenging role.

Overview

7
7
years of professional experience

Work History

Associate Vice President

Fatakpay Digital Private Limited
03.2022 - Current
  • Build department and team, trained, led from ground up.
  • Managed portfolio of 50+ corporate, build long lasting relationship with stakeholders.
  • Improved customer satisfaction by 12% by streamlining processes and implementing new strategies.
  • Introduced and implemented NPS matrix, improving and maintaining healthy score of 85%
  • Orchestrated strategic account plan that increased key account revenue by 30%, exceeding annual targets and contributing significantly to company's overall growth. Simultaneously, improving customer retention.
  • Strategized and implemented growth initiatives achieving 4X targets.
  • Managing monthly business of 10cr+.
  • Established KPI and Metrics to track performances.

Sr Analyst Consultant

GEP Solution Private Limited
05.2021 - 02.2022
  • Managed and consulted clients in Northern America and EMEA Geographies.
  • Championed data-driven decision making by transforming raw data into actionable intelligence for key stakeholders.
  • Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
  • Developed comprehensive risk management strategies to minimize potential losses and safeguard business interests.
  • Built and maintained strategic relations with client and managed business of Energizer and Glenmark.
  • Successfully negotiated payment terms from 30 to 90 days with Vendors and reduced payment terms from 60 to 30 days with clients Budget planning and tracking for client's respective department.
  • Performing Industry benchmarking and creating market intelligence report. Farmed accounts providing revenue of 10M+.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.

Sr Executive

LEAP India Pvt. Ltd
Mumbai, MH
10.2018 - 05.2021
  • Managed 10+ strategic accounts with a business volume of 25cr.
  • Performed monthly reconciliation of open sales orders.
  • Maintained current understanding of pricing structures, market conditions and trends in industry.
  • Implementing Strategic sales and meeting organizational goals. Also, providing timely responses to the management over the same.
  • Analyzing data and conducting demand forecasting analysis. Generating timely reports and sharing them with management.
  • Implementation of Quality process that resulted in reduction in quality rejection by 10%.
  • Orchestrated the negotiation, brought business worth INR 70 lac.
  • Brought savings of 1.2 million from the precious budget in the last quarter of FY 19-20 through negotiation.
  • Re-engineered asset booking process and reducing discrepancy to Zero in the Q3 FY20-21.

Trainee

Lupin Ltd
06.2017 - 07.2017
  • Maintained high levels of efficiency during training by taking detailed notes and asking questions.
  • Learned new materials, processes and programs quickly.
  • Procured CAPEX, Consumables, and various engineering items.
  • Managed, analyzed and negotiated with multiple vendors, fulfilling demand cost-effectively, resulting in saving half million rupees.

Education

MBA - Production And Operation Management

Prestige Institute of Management And Research
Indore
07.2018

Bachelor of Engineering - Mechanical Engineering

Sagar Institute of Management And Research
Bhopal
08.2015

Skills

  • Leadership
  • Negotiations
  • Process improvement
  • High impact proposal presentation
  • Business acumen
  • Data analysis based decision
  • Project Management
  • Strategic Sourcing
  • Cross-sell & Up-sell
  • Revenue generation and growth

Accomplishments

  • Recommended by Indian Armed Forces SSB (Service Selection Board)
  • Achieved 4x growth targets in FY23-24
  • Executed successful implementation of SAPB1
  • Digitizing customer invoicing


Timeline

Associate Vice President

Fatakpay Digital Private Limited
03.2022 - Current

Sr Analyst Consultant

GEP Solution Private Limited
05.2021 - 02.2022

Sr Executive

LEAP India Pvt. Ltd
10.2018 - 05.2021

Trainee

Lupin Ltd
06.2017 - 07.2017

MBA - Production And Operation Management

Prestige Institute of Management And Research

Bachelor of Engineering - Mechanical Engineering

Sagar Institute of Management And Research

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