Gaurav Singh
Bengaluru
Summary
Results-driven Operations and Project Management professional with over 8 years of experience in optimising service delivery in global environments. Coordinates cross-functional teams to manage priorities and improve processes. Expertise in project governance, performance reporting, and client relationship management, emphasising risk mitigation and continuous improvement.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Advance Analyst
Ernst & Young (EY)
Bangalore
06.2020 - Current
- Manage multiple concurrent projects, timelines, budgets, quality standards, and stakeholder expectations.
- Track project risks, dependencies, and resourcing, then apply mitigation plans for delivery.
- Coordinate delivery with IT, compliance, finance, independence, legal, and support functions.
- Resolve issues and manage escalations through cross-functional collaboration with business leaders.
- Established and improved operational frameworks, best practices, and governance to enhance service quality.
- Produce operational reports, performance dashboards, and management updates for decisions.
- Drove continuous improvement initiatives to streamline processes and minimise customer friction.
- Support change management and transformation during organisational growth and service expansion.
- Build and maintain project plans using Azure Boards, gantt charts, trackers, governance docs.
- Support workforce planning, engagement onboarding, transitions, and process standardisation programmes.
- Develop relationships with internal and external stakeholders across multiple geographies and functions.
- Coordinated engagement teams, leadership, support functions, and global stakeholders to align delivery.
Accounts Executive
United Telelinks (Bangalore) Limited
Bangalore
10.2018 - 05.2020
- Led landline telephone and electronic exchange sales across India markets.
- Developed sales plans to achieve annual targets and drive business growth.
- Coordinated sales activities with marketing teams to enhance profitability.
- Trained and mentored new account executives to strengthen team performance.
- Produced sales reports to inform senior management decisions on market trends.
- Maintained accurate datasets to support forecasting for planning cycles.
- Provided precise quotes and pricing details for customer buying decisions.
- Monitored competitor activity and adapted sales strategies to stay competitive.
- Conducted periodic audits of financial records and workflows for compliance accuracy.
- Managed end-to-end accounting, reconciling vendor payments and tracking receivables.
- Drafted and validated invoices against contractual and regulatory requirements for exports.
- Extracted and analysed government-portal data to prepare compliant refund claims.
Service Executive
Capita India
Bangalore
11.2017 - 05.2018
- Provided exceptional customer service by addressing inquiries and resolving issues promptly. to build stronger future relationships.
- Supported business transformation through insights, fostering responsive customer care.
- Analysed customer accounts to identify needs, enhancing service delivery practices.
- Developed strategies and policies that addressed organisational needs, driving improvements.
- Streamlining supply chain processes to improve efficiency and meet delivery timelines.
Education
Certificate of Higher Education - Commerce
K.V
Bangalore01-2013
B.Com - Finance
New Horizon College
Bengaluru, KA05-2017
Skills
- Project management
- Change management
- Data analysis
- Process improvement
- Service delivery enhancement
- Stakeholder relationship management
- Problem Solving
- Teamwork
- Leadership
- Teamwork
- Stakeholder relationship management
Certification
AI-Powered Business Analyst
Tableau Desktop Specialist Certification Training
Data Analysis with Python
Languages
Hindi
Upper Intermediate
B2
English
Intermediate
B1
Timeline
Advance Analyst
Ernst & Young (EY)
06.2020 - Current
Accounts Executive
United Telelinks (Bangalore) Limited
10.2018 - 05.2020
Service Executive
Capita India
11.2017 - 05.2018
Certificate of Higher Education - Commerce
K.V
B.Com - Finance
New Horizon College