Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Timeline
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Gaurav Singh Saroha

Senior Cabin Crew
New Delhi

Summary

A highly personable and sociable team member, benefiting from experience within the competitive airline industry that has required a flexible approach to work with the ability to think on one’s feet, work as part of a team, solve problems, deliver excellent customer service, and deal with complaints and enquiries from all types of people. Possessing a determined approach in coping with and prioritizing large workloads whilst meeting strict deadlines and the ability to operate virtually in any customer facing position.

Overview

20
20
years of professional experience

Work History

Senior Cabin Crew

Air India
02.2015 - Current
  • Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
  • Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
  • Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
  • Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
  • Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
  • Assisted passengers with special needs, providing personalized care and support throughout the journey.

Airline Attendant

Air India
12.2011 - 02.2015

Flight Steward

Jet Airways (India) ltd.
07.2007 - 11.2011
  • Worked as a Flight Steward with Jet Airways (India) ltd. from July’07 to Nov’11 on B737 – 400/700/800/900.

Master Catering Crew

Oberoi Hotels
01.2006 - 01.2006
  • Worked as a part of the MASTER CATERING CREW at the 15th ASIAN GAMES, DOHA'06 with international catering agencies like KAFER, Germany and OBEROI Consultancy International Ltd. New York.
  • Utilized strong multitasking abilities to manage multiple tables simultaneously while maintaining excellent service levels.
  • Provided exceptional service to high-profile clientele, resulting in repeat business and positive word-of-mouth referrals.

Education

B.Sc. - Hospitality and Hotel Administration

Institute of Hotel Management, Pusa, IGNOU University
01.2007

A.I.S.S.C.E. - 12th C.B.S.E.

Ramjas Public School
01.2002

A.I.S.S.E. - 10th C.B.S.E.

Ramjas Public School
01.2000

Skills

  • Ensured passenger comfort and safety at all times
  • Highly skilled in greeting customers in a polite manner
  • Trained in first aid techniques with ability to provide it where necessary
  • Food and beverage service
  • Grooming Standards
  • Strong Work ethic
  • Attention to detail
  • Problem Solving
  • Hospitality service expertise

Accomplishments

  • As I always possess some leadership quality, I had been given the additional responsibility of heading my house as a House Captain at my school.
  • Won first prize for SPANDAN – The choreography show at college festival CRESCENDO 2002 that took place at FICCI auditorium. Runners up in the same at college festival of BIRLA INSTITUTE OF TECHNOLOGY at PILANI.
  • For three consecutive years, I had been selected as Group Leader of trekking event organized by my school. I had also received “BEST TREKKER AWARD” for two consecutive years in the same.
  • Actively participated and won many awards in various sports and athletic tournaments during school and university years.
  • Awarded first prize at National Level in the All India Camel Colour Contest organized by the Camelin Limited in the year 1988.

Training

Industrial Training cum Internship, Location: Delhi, Organized by: InterContinental The Grand, Duration: 6 Months

Timeline

Senior Cabin Crew

Air India
02.2015 - Current

Airline Attendant

Air India
12.2011 - 02.2015

Flight Steward

Jet Airways (India) ltd.
07.2007 - 11.2011

Master Catering Crew

Oberoi Hotels
01.2006 - 01.2006

A.I.S.S.C.E. - 12th C.B.S.E.

Ramjas Public School

A.I.S.S.E. - 10th C.B.S.E.

Ramjas Public School

B.Sc. - Hospitality and Hotel Administration

Institute of Hotel Management, Pusa, IGNOU University
Gaurav Singh SarohaSenior Cabin Crew