SHEPHALI BARLA
SENIOR CABIN CREW
New Delhi,DL
Summary
Professional with strong background in aviation safety and passenger service. Skilled in crisis management, in-flight customer care, and regulatory compliance. Focused on fostering teamwork and adapting to changing needs. Reliable in high-pressure situations, ensuring seamless operations and top-notch service.
Overview
2
2
Languages
12
12
years of professional experience
Work History
SENIOR CABIN CREW
AIR INDIA
07.2016 - 08.2025
- Provided exceptional customer service by addressing passenger needs and resolving conflicts efficiently.
- Ensured passenger safety and comfort through adherence to airline protocols and emergency procedures.
- Coordinated cabin preparation and maintenance, enhancing operational efficiency during boarding and deplaning processes.
- Mentored junior crew members on service standards and safety regulations, fostering a culture of teamwork.
CUSTOMER AGENT
AIR INDIA AIR TRANSPORT SERVICES LIMITED
08.2013 - 04.2016
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed ticketing processes, ensuring accuracy and compliance with airline policies.
- Collaborated with ground staff to facilitate smooth boarding and luggage handling operations.
- Trained new agents on customer service protocols and operational procedures.
Education
Bachelor of Arts - Political Science
GOSSNER COLLEGE
Ranchi, India 05.2001 -
Skills
Passenger assistance
Emergency management
Safety management
Safety protocols
Medical response
Grooming protocols
Team management
Strong work ethic
Timeline
SENIOR CABIN CREW
AIR INDIA
07.2016 - 08.2025
CUSTOMER AGENT
AIR INDIA AIR TRANSPORT SERVICES LIMITED
08.2013 - 04.2016
Bachelor of Arts - Political Science
GOSSNER COLLEGE
05.2001 -
Hobbies
Travelling.
Listening Music.
Internet surfing.
Playing Games.
Declaration
The information stated above is true to the best of my knowledge and belief.
SHEPHALI BARLA